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AppSync takes a long time to create VMAX clones. However, a query of the VMAX array may show that the clone device is available to mount within seconds.
The VMAX array can present a clone device before all tracks from the source device are synchronized. The VMAX array handles read requests for synchronized tracks. The VMAX array ensures that the user can use the clone device without issues. Earlier versions of AppSync wait for the clone device to be fully synchronized before AppSync marks the clone job as complete.
Interim Resolution: AppSync Engineering has provided a hot fix for AppSync 3.1.0.1 and AppSync 3.1.0.1. To avoid conflicts with installed hot fixes, determine which AppSync hot fixes are applied to your system. For instructions, see Knowledgebase article 317392 (000011983), "AppSync: How to determine which AppSync hot fixes are applied to your system." Contact the Dell Technologies Customer Support Center or your Dell Technologies Customer Service representative for technical assistance. Provide the information about the installed AppSync hot fixes to the support representative. Provide the ID of this article to the support representative. Permanent Resolution: AppSync Engineering has provided a permanent solution for the VMAX clone synchronization issue in AppSync 3.5.
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