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An external monitor that is connected to a Dell Pro Dock WD25 or Dell Pro Smart Dock SD25 may experience no display or resolution issues. This happens when the monitor is connected using a HDMI-to-DVI or DisplayPort-to-DVI dongle. The DVI end of the dongle is connected to the monitor’s DVI port. The dock is updated to version 01.01.13.01. This issue is not experienced when it has firmware version 01.01.11.01. Affected Platforms: Dell Pro Dock WD25 Dell Pro Smart Dock SD25 Dell Pro Thunderbolt 4 Dock WD25TB4 Dell Pro Thunderbolt 4 Smart Dock SD25TB4 Dell Pro Thunderbolt 5 Dock WD25TB5 Dell Pro Thunderbolt 5 Smart Dock SD25TB5
Some monitors that are connected using the DVI port may try to use DVI mode, resulting in no video output.
Note: Before starting the update, perform the following: Back up all personal data. For more information, refer to Back Up and Recovery . Connect the AC adapter. Updating the Dell dock firmware to version 01.01.17.01 or later on the dock resolves the issue. To download and install the firmware, refer to the Driver Update Guide .
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