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Quick Links Getting Started with your Dell Monitor Dell U2719DC Setup, Specifications and Service Manual Dell Drivers & Downloads Warranty & Support Services Frequently asked questions For help with video or display issues such as: no video or no display, blank or black screen, flickering, resolution or color issues, horizontal or vertical lines, etc. refer to an expanding section below. Show all | Hide all Key features of Dell U2719DC Monitor The key features of Dell U2719DC monitor are: 2560 x 1440 resolution with full-screen support for lower resolutions. Ultra-thin bezel minimizes the bezel gap in multi-monitor usage, enabling easier set up with an elegant viewing experience. Mega dynamic contrast ratio (8,000,000:1). Single USB (Type-C) port to supply power to compatible laptop while receiving video signal and USB data. Tilt, swivel, pivot and vertical extension adjustment capabilities. Wide viewing angles with 99% sRGB color with an average Delta E<2. Extensive digital connectivity with DisplayPort helps future-proof your monitor. 0.3 W standby power when in the sleep mode. Optimize eye comfort with a flicker-free screen. Dell U2719DC Monitor Specifications This section provides some specifications of the Dell U2719DC monitor. To learn more about the specifications of Dell U2719DC monitor, see the User Manual at the Dell Manuals website. Panel technology Active matrix - TFT LCD. Aspect ratio 16:9 Maximum resolution 2560 x 1440 at 60 Hz Viewing angle 178° (typical) horizontal and vertical Contrast ratio 1000 to 1 (typical) Response time 5 ms (FAST mode) 8 ms (NORMAL mode) Color gamut 99% sRGB 99% REC709 85% DCI-P3 Color depth 16.7 million colors Ports and connectors 1 x DisplayPort 1.4 with HDCP 1.4 support 1 x HDMI 1.4 with HDCP 1.4 support 1 x USB-C supporting alternate mode with DisplayPort 1.4, USB 3.1 upstream port, Power Delivery up to 65W. 1 x DisplayPort (out) with MST and HDCP 1.4 support 2 x USB 3.0 downstream port 2 x USB 3.0 with BC 1.2 charging capability at 2A (maximum) 1 x 3.5mm analog 2.0 audio line out Figure 1: Dell U2719DC Back Panel Ports Label Description Use 1 AC power port Connect the monitor power cable. 2 HDMI port Connect your computer with HDMI cable (optional). 3 DisplayPort port (input) Connect your computer with DisplayPort cable. 4 USB-C/DisplayPort Connect to your computer using the USB-C cable. 5 DisplayPort port (output) DisplayPort output for MST (multi-stream transport) capable monitor. To enable MST, see the Connecting the Monitor for DisplayPort MST Function section in the User Manual. 6 Audio line-out port Connect speakers to playback audio coming through USB-C or DisplayPort audio channels. Note: The audio line-out port does not support heaDisplayPorthones. 7 USB downstream ports Connect a USB device. The USB ports can be used after connecting the USB cable (USB-C to USB-C) from the computer to the monitor. Note: USB port with the battery icon supports Battery Charging 1.2 8 Stand lock Lock the stand to the monitor using a M3 x 6 mm (U2719DC) and a M3 x 8 mm (U2419HC) screw (screw not included). Setting up your Dell U2719DC Monitor Ensuring that your Dell monitor is setup properly - assembling the monitor stand and setting up the monitor ergonomically, connecting the cables and organizing them, will only help make the viewing experience the best it possibly can be. Attaching the stand The standard monitor stand is detached when the monitor is shipped from the factory. To learn more about attaching the standard monitor stand, refer to the Setting Up the Monitor section in the User Manual of your Dell U2719DC monitor. To learn how to setup any other stand with a monitor, refer to the respective stand setup guide for setup instructions. Ergonomics The location and position of the monitor is almost as important as what model that you buy. The monitor should be directly in front of you, at an arm’s length away (between 20-40 inches from your eyes), with the top edge of the screen at eye level when you are sitting comfortably. You may need to adjust the chair height or the height of the monitor to achieve this. Connecting your monitor to the PC To connect your Dell U2719DC monitor to your PC: Turn off your PC and disconnect the power cable. Connect the DisplayPort, Mini-DisplayPort or DisplayPort (DisplayPort), HDMI or VGA cable to the corresponding video or display port on the back of your PC. Connect the USB upstream cable to the monitor and PC (if applicable). To learn more about connecting a monitor to the PC, refer to the Dell knowledge-base article How do I connect a monitor to a PC? . Connecting the monitor using an HDMI cable Figure 3: Connecting the Dell U2719DC monitor to the computer. Connecting the monitor using a DisplayPort (DisplayPort) cable Figure 4: Connecting the Dell U2719DC monitor to the computer. Connecting the monitor using a USB-C cable Figure 5: Connecting the Dell U2719DC monitor to the computer. Connecting multiple monitors using DisplayPort Multi-Stream Transport (MST) Note: To use the MST feature, the graphics card or GPU must be certified for DisplayPort 1.2 with MST. To learn more, see the user manual or specifications of the graphics card on the card manufacturers website. Figure 6: Connecting the Dell U2719DC monitor to the computer. Connecting multiple monitors using USB-C and DisplayPort Multi-Stream Transport (MST) Note: The maximum number of supported monitors through MST is subject to the bandwith of the USB-C source. See the product specific problems –No image when using USB-C MST section in the User Manual. Figure 7: Connecting the Dell U2719DC monitor to the computer. Using the On-Screen Display (OSD) Menu Use the buttons at the bottom of the monitor to access the On-Screen Display (OSD) menu of the monitor. To access the On-Screen Display (OSD) menu, press Button 3 ( Figure 8 ) at the bottom of the monitor. To learn more about how to use the On-Screen Display (OSD) menu, refer to the Operating Your Monitor section in the User Manual of Dell U2719DC monitor. Note: Any changes you make are automatically saved when you move to another menu item, exit the OSD menu, or wait for the OSD menu to automatically close. Figure 8: Dell U2719DC Front Panel Buttons Button Function Description Button 1 Shortcut key/Preset Modes Use this button to choose from a list of preset modes. Button 2 Input Source Use this button to choose from a list of Input Source. Button 3 Menu Use the Menu button to launch the On-Screen Display (OSD) menu. Button 4 Exit Use this button to go back to the previous menu or exit the OSD menu. Button 5 Power On/Off button (with LED indicator) Solid white light indicates the monitor is On and fully functional. Blinking white light indicates the power save mode. Reset Dell U2719DC Monitor to Factory Settings Resetting a monitor to factory defaults can help resolve many video or display issues. To reset your Dell U2719DC monitor to factory default settings, follow these instructions: Press Button 3 ( Figure 9 )on the monitor to enter the On-Screen Display (OSD) Menu. Press Button 1 or Button 2 to highlight Others option in the menu and press Button 3 to select. Press Button 1 or Button 2 to highlight Factory Reset option in the menu and press Button 3 to select. Press Button 3 to confirm the reset action. Figure 9: Dell U2719DC Front Panel Buttons Running Diagnostics on Dell U2719DC Monitor If your Dell monitor has a blank or black screen, fuzzy or blurry image, flickering, distorted or any other screen abnormalities, running a diagnostic test will help determine if the Dell monitor is functioning normally. To learn more about diagnostic options on a Dell monitor, refer to the Dell knowledge-base article How do I run diagnostics on a Dell monitor? It is always essential to isolate the monitor while troubleshooting your computer for the following scenarios: No Power - Your computer is not powering ON or showing any signs of power. No POST - Your computer is not showing any indication of activity, the screen might be blank and will not display the Dell logo during start-up. No Video - You are unable to see any display on the screen, able to hear the windows chime but no display is seen. Self Test Feature Check Built-In Self Test Your Dell U2719DC Monitor provides a self-test feature check that allows you to check whether the monitor is functioning properly. If the monitor and computer are properly connected but the monitor screen remains dark, run the monitor self-test by performing the following steps: Turn off both your computer and the monitor. Unplug the video cable from the back of the computer. To ensure proper Self-Test operation, remove the video cables (VGA, DVI, HDMI or DisplayPort) from the back of the computer. Turn on the monitor. Turn off your monitor and reconnect the video cable: then turn on both your computer and the monitor. If your monitor screen remains blank after you use the previous procedure, check your video card (GPU) and computer, because your monitor is functioning properly. Your Dell U2719DC monitor has a built-in diagnostic tool that helps to determine if the screen abnormality you are experiencing is a problem with the monitor or with the video card on your computer. When you notice screen abnormalities like distortion, clarity, horizontal or vertical lines, color fade etc., it is always a good practise to isolate the monitor by running the Built-In Diagnostics. Make sure that the screen is clean (no dust particles on the surface of the screen). Unplug the video cable(s) from the back of the computer or the monitor. The monitor will now enter self-test mode. On the front panel, press and hold Button 1 for 5 seconds. A gray screen appears. Carefully inspect the screen for abnormalities. Press Button 1 on the front panel again. The color of the screen changes to red. Inspect the display for any abnormalities. Repeat step 5 and step 6 to inspect the display in green, blue, black, white and text screens. The test is complete when the white screen appears. Press Button 1 to exit the Built-In Self Test diagnostics. Note: If you do not detect any screen abnormalities upon using the built-in diagnostic tool, the monitor is functioning properly. Check the video card (GPU) and the computer. If you notice any abnormalities during Built-In Diagnostics, you may get the monitor repaired/replaced if it is under warranty by contacting Dell Technical Support. Dell LCD Monitor Pixel Guidelines During the LCD Monitor manufacturing process, it is not uncommon for one or more pixels to become fixed in an unchanging state which are hard to see and do not affect the display quality or usability. For more information, refer to the Dell knowledge-base article Dell LCD Monitor Pixel Guidelines . Common Troubleshooting Steps This section provides information on troubleshooting steps that can help resolve the most common issues with the Dell U2719DC monitor. Alternatively, to learn more about troubleshooting common issues on Dell monitors, refer to the Dell knowledge-base article Troubleshooting Display or Video Issues on a Dell Monitor . Common Problem What User Experiences Possible Solution No Video - Power LED Off No picture Make sure that the power cable connecting the monitor is properly connected and secure. Verify that the power outlet is functioning properly using any other electrical equipment. Make sure that the power button is depressed fully. Test with known good cable and known good system if possible. No Video - Power LED On No picture or no brightness. Increase the brightness and contrast of the monitor through On-Screen Display Menu (OSD) . Perform monitor self-test feature check. Check for bent or broken pins in the video cable connector. Reseat both ends of video cable. Try with known good video cable. Run the built-in diagnostics . Make sure that the correct input source is selected via the Input Source Select button. Test monitor with known good system if available. Poor Focus Picture is fuzzy, blurry or ghosting. Reseat both ends of video cable. Try with known good video cable. Perform Auto Adjust via On-Screen Display Menu (OSD) . Adjust the Phase and Pixel Clock controls via On-Screen Display Menu (OSD) . Eliminate video extension cables. Reset the monitor to Factory Settings . Shaky/Jittery Video Wavy picture or fine movement. Perform Auto Adjust via On-Screen Display Menu (OSD) . Adjust the Phase and Pixel Clock controls via On-Screen Display Menu (OSD) . Reset the monitor to Factory Settings . Check for environmental factors (like fans or other sources of interference). Relocate the monitor and test it in another room. Missing Pixels LCD screen has spots. Cycle power on-off. Pixel that is permanently off is a natural defect that can occur in LCD technology. Run the built-in diagnostics . Stuck-On/Off Pixels LCD screen has bright spot. Cycle power on-off. A few permanently bright or dark pixels are considered normal by industry standards. The exact number of pixels allowed varies depending on the monitor. Refer to Dell Monitor Quality and Pixel Policy for more details. Run the built-in diagnostics . Brightness Problems Picture too dim or too bright. Dim/discolored video can be caused by the video cable, so try reseating the cable and swapping with a known good part. Reset the monitor to the Factory Settings . Perform Auto Adjust via On-Screen Display Menu (OSD) . Adjust the Brightness/Contrast controls via the On-Screen Display Menu (OSD) . Geometric Distortion Screen not centered correctly. Reset the monitor to Factory Settings . Perform Auto Adjust via On-Screen Display Menu (OSD) . Adjust the Brightness/Contrast controls through the On-Screen Display Menu (OSD) . When using DisplayPort input, the positioning adjustments are not available. Horizontal/Vertical Lines Screen has one or more lines. Reset the monitor to the Factory Settings . Perform Auto Adjust via On-Screen Display Menu (OSD) . Adjust Phase and Pixel Clock controls via On-Screen Display Menu (OSD) . Perform monitor self-test feature check and determine if these lines are also in self-test mode. Check for bent or broken pins in the video cable connector. Run the built-in diagnostics . When using DisplayPort input, the positioning adjustments are not available. Synchronization Problems Screen is scrambled or appears torn. Reset the monitor to the Factory Settings . Perform Auto Adjust via On-Screen Display Menu (OSD) . Adjust Phase and Pixel Clock controls via On-Screen Display Menu (OSD) . Perform monitor self-test feature check to determine if the scrambled screen appears in self-test mode. Check for bent or broken pins in the video cable connector. Restart the computer in the power safe mode. Safety-Related Issues Visible signs of smoke or sparks. Do not perform any troubleshooting steps. Contact Dell Technical Support immediately. Intermittent Problems Monitor malfunctions on and off. Make sure that the video cable is connected properly with the monitor and the computer. Reset the monitor to the Factory Settings . Run the self-test feature and determine if the intermittent problem occurs in the self-test mode. Missing Color Picture does not have color. Run the monitor self-test feature check. Make sure that the video cable connecting the monitor to the computer is connected properly and is secure. Check for bent or broken pins in the video cable connector. Wrong Color Picture color is not good. Change the color-setting mode in the Color Settings On-Screen Display Menu (OSD) to Graphics or Video , depending on the application. Try a different color preset setting in the Color Settings On-Screen Display Menu (OSD) . Adjust the R , G , B value in the Color Settings OSD, if Color Management is turned off. Change the input color format to PC RGB or YPbPr in the Color Settings On-Screen Display Menu (OSD) . Run the built-in diagnostics . Image Retention from a Static Image Left on the Monitor for a Long Period Faint shadow from the static image appears on the screen. Use the Power Management feature to turn off the monitor when it is not in use. Alternatively, use a dynamically changing screensaver. Use LCD Conditioning feature under Other Settings to eliminate image retention. Screen image is too small Image is centered on screen, but does not fill entire viewing area Check the Aspect Ratio setting in the On-Screen Display Menu (OSD) . Reset the monitor to the Factory Settings . No Input Signal when user controls are pressed No picture, the power LED light is white Check the signal source. Ensure the computer is not in power saving mode by moving the mouse or pressing any key on the keyboard. Make sure that the video cable is connected properly with the monitor and the computer. Restart the computer. The picture does not fill the entire screen The picture cannot fill the height or width of the screen Due to different video formats (aspect ratio) of DVDs & videos, the monitor may display in screen. Run the built-in diagnostics . Light leak from the monitor The monitor appears to have light leak from the edges in a dark room This is normal behaviour of the monitor. Dell consumer monitors are inspected at 150 lux ambient lighting (similar to typical office lighting). Dell UltraSharp & Gaming monitors are inspected with a tighter criteria of 70 lux ambient lighting (dimly lit room but not completely dark). No image when using USB-C connection to computer, laptop, and so on Black screen Verify if the USB-C interface of the device can support DisplayPort alternate mode. Verify if the device required more than 65 W power charging. USB-C interface of device cannot support DisplayPort alternate mode. Set Windows to Projection mode. Ensure that the USB-C cable is not damaged. No charging when using USB-C connection to computer, laptop, and so on No charging Verify if the device can support one of 5 V, 9 V, 15 V or 20 V charging profiles. Verify if the laptop requires more than a 65 W power adapter. If the laptop requires more than a 65 W power adapter, it will not charge with the USB-C connection. Ensure that you use only Dell approved power adapter or the adapter that comes with the product. Ensure that the USB-C cable is not damaged. For optimal performance, use the USB-C cable provided with the monitor. Intermittent charging when using USB-C connection to computer, laptop, and so on Intermittent charging Check if the maximum power consumption of device is over 65 W. Ensure that you use only Dell approved adapter or the adapter that comes with the product. Ensure that the USB-C cable is not damaged. No image when using DisplayPort connection to the PC Black screen Verify which DisplayPort standard (DisplayPort 1.1a or DisplayPort 1.4) is your Graphics Card certified to. Download and install the latest graphics card driver. Some DisplayPort 1.1a graphics card cannot support DisplayPort 1.4 monitors. Go to OSD menu, under Input Source selection, press and hold DisplayPort select key for 8 sec to change the monitor setting from DisplayPort 1.4 to DisplayPort 1.1a. No image when using USB-C MST Black screen or 2nd DUT is not Prime mode USB-C input, Go to OSD menu, under Display Info check the Link Rate is HBR2 or HBR3, if Link Rate is HBR2, suggest to use USB-C to DisplayPort cable to turn on MST. Troubleshooting USB Issues Specific Symptoms What User Experiences Possible Solution USB interface is not working USB peripherals are not working Check that your monitor is turned On. Reconnect the USB-C upstream cable to your computer. Reconnect the USB peripherals (downstream connector). Switch Off and then turn On the monitor again. Reboot the computer. Some USB devices like external portable HDD require higher electric current; connect the device directly to the computer. High Speed USB 3.0 interface is slow High Speed USB 3.0 peripherals working slowly or not working at all Check that your computer is USB 3.0 capable. Some USB-C ports support USB 2.0. Ensure that the correct USB port is used. Reconnect the USB-C upstream cable to your computer. Reconnect the USB peripherals (downstream connector). Reboot the computer. Documentation To learn more about how to view or download the User Guides & Manuals for your Dell product, refer to the Dell knowledge-base article Manuals and Documentation for your Dell Product . Dell U2719DC – User’s Guide Dell U2719DC – Quick Setup Guide Dell U2719DC – Dell Display Manager User’s Guide Frequently asked questions How do I set the maximum resolution on Dell U2719DC monitor? Using Windows Display Settings In Windows 10 Right-click on the desktop and click Display Settings . Click Advanced display settings . Click the dropdown list of the Screen Resolution and select 2560 x 1440 . Click Apply . In Windows 7, Windows 8, and Windows 8.1 For Windows 8 and Windows 8.1 only, select the Desktop tile to switch to classic desktop view. Right-click on the desktop and click Screen Resolution . Click the dropdown list of the Screen Resolution and select 2560 x 1440 . Click OK . Using Nvidia Control Panel To change the resolution using the Nvidia Control Panel: Right-click on the desktop and click Nvidia Control Panel . Click the + symbol next to Display on the left pane. Select Change Resolution under Display. In the dropdown menu on the right pane, select the resolution 2560 x 1440 . Click Apply . Using AMD Catalyst Control Center To change the resolution using the AMD Catalyst Control Center: Right-click on the desktop and click AMD Catalyst Control Center . Click the + symbol next to Display on the left pane. Select Change Resolution under Display. In the dropdown menu on the right pane, select the resolution 2560 x 1440 . Click Apply . Note: If you do not see the recommended resolution as an option, update the video card (GPU) driver of the Dell computer from Dell Drivers & Downloads website or the video card (GPU) manufacturers website. For non-Dell computers, visit the computer manufacturers website. How do I reset the Dell U2719DC monitor to factory defaults? To reset the Dell U2719DC Monitor to factory defaults, refer to the Reset to Factory Settings section of this article. How do I run a diagnostics on the Dell U2719DC monitor? The Dell U2719DC monitor has two built-in diagnostics that are available: Self-Test Feature Check - The self-test feature check on the Dell U2719DC monitor allows you to check whether the monitor is functioning properly. Built-In Self Test - The Dell U2719DC monitor has a built-in self test that helps you identify if the screen abnormality is with the monitor or the video card (GPU) on your computer. When you notice screen abnormalities like distortion, clarity, horizontal or vertical lines, color fade etc., it is always a good practice to isolate the monitor by running the Built-In Diagnostics. To learn how to run a diagnostic test, refer to the Running Diagnostics on Dell U2719DC Monitor section of this Dell knowledge-base article. How do I troubleshoot common issues with the Dell U2719DC monitor? The Troubleshooting section of this Dell knowledge-base article provides information on troubleshooting common issues with the Dell U2719DC monitor. The section has troubleshooting steps on how to resolve power issues, video issues, color or clarity issues, distortion issues, horizontal or vertical lines, brightness issues or pixel issues etc,. How do I navigate the On-Screen Display menu? To navigate the On-Screen Display (OSD) menu, use the buttons on the monitor. The monitor control buttons are usually on the right side , either on the side, front or bottom of the monitor. To access the On-Screen Display (OSD) menu, press Button 3 on the monitor. For more information on using the On-Screen Display (OSD) menu and different menu options, refer to the Operating Your Monitor section in the User Manual of your Dell U2719DC monitor. Can the USB-C cable provide sufficient power to charge a laptop? Regardless of the power requirement or actual power consumption of the laptop, or the remaining power in the battery, the Dell U2719DC monitor is designed to supply power delivery of up to 65 W to a laptop using the USB-C cable. Note: The USB-C port on the laptop must support USB-C with Power Delivery. Battery charging does not work on laptops that require more than 65 W of power. For more information on using the On-Screen Display (OSD) menu and different menu options, refer to the Operating Your Monitor section in the User Manual of your Dell U2719DC monitor. Rated power (on laptops that support USB-C with PowerDelivery) Maximum charging power 45 W 45 W 65 W 65 W 90 W Not supported 130 W Not supported 180 W Not supported
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