Symptoms

When Dell PowerStore encounters a problem, an error alert is generated to help identify the issue. This article explains the different possible causes and the relevant solutions for these error alerts. If your problem is not resolved despite the solution provided, check the technical support contact options. Note: Cannot find the information you need? Let us know using the feedback form at the bottom of this article.

Cause

The cause is mentioned in the Resolution section under the respective alerts.

Resolution

Alert IDXMS_JBOD_CONTROLLER_SAS1_PORT_STATE_DOWN XMS_JBOD_CONTROLLER_SAS2_PORT_STATE_DOWNAlert TextBus <bus_num> enclosure <encl_num> <LCCA|LCCB> port A is down. Bus <bus_num> enclosure <encl_num> <LCCA|LCCB> port B is down.Error Code(0x00307F02) (0x00308002)Resolution Cause The LCC cable may be faulted.The LCC may be faulted. Solution Verify over visual inspection that the LCC cable is fully inserted (link LED should be ON). If necessary, reseat one or more cables.If the issue persists, replace suspected LCC cables.If the issue persists follow with LCC replacement. Alert IDXMS_JBOD_CONTROLLER_SAS1_HEALTH_LEVEL_LEVEL_6_CRITICAL XMS_JBOD_CONTROLLER_SAS2_HEALTH_LEVEL_LEVEL_6_CRITICALAlert TextBus <bus_num> Enclosure <encl_num> <LCCA|LCCB> SAS1 port health level is faulty. Immediate attention is required. Bus <bus_num> Enclosure <encl_num> <LCCA|LCCB> SAS2 port health level is faulty. Immediate attention is required.Error Code(0x00307D06) (0x00307E06)Resolution Cause Faulty SAS cable or LCC SAS port or Node SAS port.LEVEL_6_CRITICAL is issued when 3 PHYs out of 4 are disabled Solution Verify over visual inspection that the LCC cable is fully inserted (link LED should be ON).Verify over visual inspection that the LCCs are fully inserted.If the issue persists, replace suspected LCC cables.If the issue persists follow with LCC replacement. Alert IDXMS_JBOD_CONTROLLER_SAS1_HEALTH_LEVEL_LEVEL_5_MAJOR XMS_JBOD_CONTROLLER_SAS2_HEALTH_LEVEL_LEVEL_5_MAJORAlert TextBus <bus_num> Enclosure <encl_num> <LCCA|LCCB> SAS1 port health level is problematic. Attention is required. Bus <bus_num> Enclosure <encl_num> <LCCA|LCCB> SAS2 port health level is problematic. Attention is required.Error Code(0x00307D05) (0x00307E05)Resolution Cause Faulty SAS cable or LCC SAS port or Node SAS port.LEVEL_5_MAJOR is issued when 2 PHYs out of 4 are disabled Solution Verify over visual inspection that the LCC cable is fully inserted (link LED should be ON). If necessary, reseat one or more cables.Verify over visual inspection that the LCCs are fully inserted.If the issue persists, replace suspected LCC cables.If the issue persists follow with LCC replacement. Alert IDXMS_JBOD_CONTROLLER_FRU_STATE_UNINITIALIZEDAlert TextBus %(bus_num) enclosure %(encl_num) %(identification) is not initialized.Error Code(0x00308205)ImpactPerformance may be degraded.Resolution Cause Expansion enclosure is not initialized. Solution If the issue persists, contact Technical Support for further assistance. Alert IDXMS_JBOD_CONTROLLER_FRU_STATE_PREPARE_FAILEDAlert TextBus %(bus_num) enclosure %(encl_num) %(identification) failed to prepare.Error Code(0x00308206)ImpactPerformance may be degraded.Resolution Cause Expansion enclosure failed in the prepared stage of the part replacement process. Solution If the issue persists, contact Technical Support for further assistance. Alert IDXMS_JBOD_CONTROLLER_SAS1_HEALTH_LEVEL_LEVEL_4_MINOR XMS_JBOD_CONTROLLER_SAS1_HEALTH_LEVEL_LEVEL_2_UNKNOWNAlert TextBus %(bus_num) Enclosure %(encl_num) %(identification) SAS Port1 health level is limited. Bus %(bus_num) Enclosure %(encl_num) %(identification) SAS1 port health level information is unavailable. The cluster is unable to read the information.Error Code(0x00307D04) (0x00307D02)Resolution Cause Faulty SAS cable or LCC SAS port or Node SAS port. Solution Verify over visual inspection that the LCC cable is fully inserted (link LED should be ON). If necessary, reseat one or more cables.Verify over visual inspection that the LCCs are fully inserted.If the issue persists, replace suspected LCC cables.If the issue persists follow with LCC replacement.

Support Cases