Symptoms

Additional resources related to SupportAssist are available here should the solution below require further troubleshooting, or you simply want more information on this tool: Dell SupportAssist OS Recovery Documentation Using BIOSConnect to Recover SupportAssist OS Recovery PartitionRestore your Computer Using SupportAssist OS RecoveryHow to Identify the Dell SupportAssist OS Recovery VersionDell SupportAssist for PCs and Tablets: Frequently Asked Questions (FAQ)SupportAssist for PCs and Tablets Clean Uninstall and Reinstall

Cause

Read more for specific help with failures when attempting to use the OS Recovery element of SupportAssist.

Resolution

SupportAssist OS Recovery Tool While using SupportAssist, the SupportAssist OS Recovery Tools may fail to install on your computer. Note: This issue has been resolved in SupportAssist version 3.8 and newer. Download the latest version of SupportAssist. The following steps can be used as a resolution to this issue. Download the latest version of SupportAssist.Reboot your computer.Open the Dell SupportAssist for Home PCs application.Click Start now on the SupportAssist User Interface (UI). SupportAssist runs through six scans to optimize your computer. Once these scans finish running, click Update under the Get drivers & downloads tile. Choose SupportAssist OS Recovery Tools from the recommended list, and then click the Install button.It now installs successfully. If you have further questions about this article, contact Dell Technical Support.

Support Cases