Symptoms

The following error occurs when a custom user attempts to log in to the Avamar Administrator console: Exit code 69: Authentication failure (Invalid password? User disabled?)

Cause

Passwords that contain characters other than alphanumeric, hyphen, period, or underscore cause errors logging in to the Avamar administrator console.

Resolution

Note: This procedure is only applicable for custom users. 1. Verify that the password only contains alphanumeric, hyphen, period, or underscore characters: avmgr logn --id=<custom-user> --ap=<custom-user-password> For example: avmgr logn --id=Backup_Manager1 --ap=password43 If the password is correct, the output is similar to the following: 1 Request succeeded 4601 privilege level (enabled,create,read,backup,access,move,delete,noticketrequired) 2 block type (directory) 2. If the password does include unsupported characters, change the password, and retry the UI login.

Support Cases