Symptoms

Please Note before Update:- Do a backup of your data!- The process of updates could take up to 30 minutes and both controllers will be restarted.- For the update, the storage has to be in the optimal-state.- We recommend to do the Update during Downtime, because the IO will be stopped during the update.- Check the compatibility-guide of your Software-/OS-vendor if the Firmware is approved.

Cause

Resolution

If the installed firmware is 07.84.44.60 or higher.1. Download the needed Firmware and Resource-DVD. Resource-CD/DVD: MD32xx/MD36xx (Download)Firmware: MD32xx/MD36xx (Download) 2. Install the newest Resource-CD/DVD.Uninstall the older Version of the Modular Disk Storage Manager before you begin. Be aware that the Multipath driver will be uninstall automatically. Full Installation - includes the MDSM and the multipath driver (for server with storage-access and management)Host Installation - includes only the multipath driver (for Server with storage-access but no management)Management Station - includes only the MDSM (for server/client with management only) 3. Extract the controller-firmware (from step 1.2.).4. Update the firmware as follows: 1. Open the Modular Disk Storage Manager (MDSM) and connect to the storage you want to update.2, Choose the menu Upgrade.3. Choose in there the item RAID Controller Module Firmware and in the appearing window Browse to choose the firmware update.The update utility will check the Major Event Log for actually existing issues. If there are failure-entries you will get a message. In this Case save and clear the MEL and the update will run.4. For the RAID-Controller-Firmware choose the file with the ending *.dlp. Additionally, select the check-box Transfer NVSRAM with Raid controller module Firmware and provide the path to the NVSRAM-file via Browse.5. Start the update by clicking Transfer. This process can be take up to 30 Minutes.6. Also update the firmware of the hard drives and SSDs after the controller update finished fine. 1. Download the HDD/SSD-firmware (Download Latest A version) and extract the file.2. Start the Modular Disk Storage Manager (MDSM).3. Choose the menu Upgrade.4. Now choose Physical Disk Firmware.5. In the window, which now appears click Next.6. Now you will find the information which firmware-packages are installed in the moment for the physical drives.7. Now open the ReadMe.txt, which is located in the extracted folder.8. In that file you can search for the shown Firmware and you will find the actual package according this firmware.9. If you use Add... you can attach the needed update from the folder.10. Than you can also add additional packages for the different HDD-types by clicking Add... again.11. Now click Next. 12. In the following window you will see a survey with the compatible HDD. Select the box Select All and click the Finish-button. Now all updates will be enforced to the drive. If the installed firmware is 07.80.41.60 or lower1. Download the needed Firmware and Resource-DVD. Resource-CD/DVD: MD32xx/MD36xx (Download)Firmware: MD32xx/MD36xx (Download) 2. Install the newest Resource-CD/DVD.Uninstall the older Version of the Modular Disk Storage Manager before you begin. Be aware that the Multipath driver will be uninstall automatically.You can find the description for the Full-, Host Installation or Management Station above (from 2.1. - 2.3.).3. Extract the controller-firmware.4. Update the firmware as follows: 1. Open the Modular Disk Storage Manager (MDSM) and connect to the storage you want to update.2. Choose the tab Support.3. Choose in there the item Download Firmware and in the appearing window Browse to choose the firmware update.4. After that a Window occurs, where you have to choose Download RAID Controller Module Firmware.The update utility will check now the Major Event Log for actually existing issues. If there are failure-entries you will get a message. In this Case save and clear the MEL and the update will run.5. For the RAID-Controller-Firmware choose the file with the ending *.dlp. Additionally, select the check-box Transfer NVSRAM with Raid controller module Firmware and provide the path to the NVSRAM-file via Browse.If the Firmware version 07.75.28.60 is not installed, update to this Version first.6. Start the update by clicking Transfer. This process can be take up to 30 Minutes.7. Also update the firmware of the hard drives and SSDs after the controller update finished fine. At this step you can follow the description above (from 4.6.).

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