Symptoms

An Avamar Installer package (.avp) was moved to the /data01/avamar/repo/packages directory on the Avamar Utility Node, however the Avamar Installer Web UI is unable to see it. The checksum has been verified as correct. An error similar to the following is seen in the installer log (/usr/local/avamar/var/avi/server_log/aviserver.log.0): gpg: Good signature from "avpkey (Avamar Package Key)" gpg: WARNING: This key is not certified with a trusted signature! gpg: There is no indication that the signature belongs to the owner. Primary key fingerprint: E066 D6AB 7A03 A9F5 014E 529A A712 7C33 5489 2BD5 WARNING: java.io.FileNotFoundException: /data01/avamar/repo/temp/.sXS9jq4GeGI (Permission denied) at java.io.FileOutputStream.open0(Native Method) at java.io.FileOutputStream.open(Unknown Source) at java.io.FileOutputStream.(Unknown Source) at java.io.FileOutputStream.(Unknown Source) at java.io.FileWriter.(Unknown Source) at com.avamar.avinstaller.agent.security.ShareMemoryHandler.write(ShareMemoryHandler.java:85) at com.avamar.avinstaller.agent.security.SecurityHandler.run(SecurityHandler.java:112) at com.avamar.avinstaller.agent.security.SecurityHandler.run(SecurityHandler.java:62) Apr 16, 2019 11:46:00 AM com.avamar.avinstaller.agent.security.SecurityHandler run SEVERE: Could not write the share memory mapping file. Apr 16, 2019 11:46:00 AM com.avamar.avinstaller.applicablePackage.PackageapplicablesMatch runSysinfoUtility INFO: Sysinfo took: 1 ms

Cause

The /data01/avamar/repo/ folder is a soft link: ls -al /data01/avamar/repo lrwxrwxrwx 1 root root 13 Jan 31 2022 /data01/avamar/repo -> /data01/big_space/repo There are incorrect permissions or ownerships on the parent directory of the soft link: ls -ltrd /data01/big_space/ drwxr--r-- 3 root root 17 Feb 27 07:39 /data01/big_space/ If the ownership is anything other than "avi avi" or the permissions are not "drwxr-xr-x" this is the cause of the issue.

Resolution

1. Log in to the Avamar Utility Node as admin. 2. Elevate to root privilege. 3. Correct the folder ownership and permissions as follows: chown avi:avi /data01/big_space chmod 755 /data01/big_space chown -h avi:avi /data01/avamar/repo 4. Confirm by running the following command. namei -xmlov /data01/avamar/repo/uploads The permissions and ownership should look like the following: f: /data01/avamar/repo/uploads Drwxr-xr-x root root / Drwxr-xr-x admin admin data01 lrwxrwxrwx root root avamar -> /space/avamar Drwxr-xr-x root root / Drwxr-xr-x root root space drwxrwxr-x admin admin avamar lrwxrwxrwx avi avi repo -> /data01/big_space/repo Drwxr-xr-x root root / Drwxr-xr-x admin admin data01 drwxr-xr-x admin admin big_space drwxr-xr-x avi avi repo drwxr-xr-x avi avi uploads Once the permissions are corrected, the package should be visible in the Avamar Installer UI.

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