Symptoms

Avamar backups to Data Domain (DD) fail with an "SSL library error": ... 2019-11-20 18:39:04 avtar Info <19155>: - Establishing a connection via token to the Data Domain system with certificate authentication (Connection mode: A:2 E:2). 2019-11-20 18:39:07 avtar Warning <18125>: Calling DDR_OPEN_VIA_TOKEN returned result code:5341 message:SSL library error 2019-11-20 18:39:07 avtar Error <10542>: Data Domain server "data.domain.local" open failed DDR result code: 5341, desc: SSL library error 2019-11-20 18:39:07 avtar Error <10509>: Problem logging into the DDR server:'', only GSAN communication was enabled. 2019-11-20 18:39:07 avtar FATAL <17964>: Backup is incomplete because file "/ddr_files.xml" is missing 2019-11-20 18:39:07 avtar Info <10642>: DDR errors caused the backup to not be posted, errors=0, fatals=0 2019-11-20 18:39:07 avtar Info <12530>: Backup was not committed to the DDR. 2019-11-20 18:39:07 avtar FATAL <8941>: Fatal server connection problem, aborting initialization. Verify correct server address and login credentials. 2019-11-20 18:39:07 avtar Info <6149>: Error summary: 4 errors: 10542, 8941, 10509, 17964 2019-11-20 18:39:07 avtar Info <8468>: Sending wrapup message to parent 2019-11-20 18:39:07 avtar Info <5314>: Command failed (4 errors, 1 warning, exit code 10008: cannot establish connection with server (possible network or DNS failure) Communication between Avamar and the Data domain is successful.(The Additional Info section has some examples of how to test this.) The Management Console Server (MCS) logs (/usr/local/avamar/var/mc/server_log/mcserver.log.0) report an "Unparsable date" error: 11/20-17:36:44.00780 [DdrCache_thread#505209] com.avamar.mc.datadomain.DdrSnmpSystemProperties.getTime WARNING: Unparseable date: "" with format "EEE MMM dd HH:mm:ss X yyyy" 11/20-17:36:44.00780 [DdrCache_thread#505209] com.avamar.mc.datadomain.DdrSnmpInfo.getSystemPropertiesInfo WARNING: Warning! com.avamar.mc.datadomain.DdrSnmpInfo:getSystemPropertiesInfo info current time mills number 0 The Avamar UI reports an alert related to Data Domain: The Avamar server's time is ahead of DD's.

Cause

There are time differences between Avamar and the Data Domain. For example: The date command run on Avamar: admin@avamar:~/#: date Wed Nov 20 18:47:56 PST 2019 The date command run on Data Domain: ddboost@data.domain# date Wed Nov 20 05:08:37 PST 2019

Resolution

Ensure that the times on the Avamar and Data Domain match. For more information about time settings, see Avamar: Data Domain Integration: Administrator UI Reports an incorrect Data Domain Status due to a time mismatch.

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