Symptoms

The Wireless LAN may be disabled when running LAN Network Card test in SupportAssist 4.0.3. WLAN is not enabled after the test is complete and they must enable it manually in Settings. The icon in the test windows is wrong. Affected Software: SupportAssist 4.0.3 Affected Platforms: Dell G15 5530Dell G15 5535Dell G16 7630

Cause

No cause information is available.

Resolution

Updating to SupportAssist application to version 4.6.5 or later on the computer resolves the issue. To download and install the application, reference SupportAssist for Home PCs.

Support Cases