Symptom

Customer unable to download from a Realm. Error message from download attempt says "ADI or ADI_Proxy process is not currently available."

Conditions

No Identity Policy with a Realm configured and attached to the Access Control Policy associated to the device.

Workaround

1. Add Identity Policy with a Realm attached to a rule and associate the Identity Policy to your Access Control Policy. and deploy. 2. Alternatively, make an edit to realm/realm sequence and the edit will fix this temporarily until another deploy will overwrite unless doing workaround 1.

Further Problem Description