Cisco Integration
Automatically surface relevant and high-risk Cisco operational bugs in ServiceNow before they cause an incident.
Live Integration Dashboard
Data sources
Cisco bug search portal
Cisco software checker
Cisco community page
Cisco Support portal
BugZero Enterprise Community
Includes Compute, Switching, Phones, Firewall, etc
Data enrichments
BugZero Risk Score
ODD Community
Map Vendor Severity to ServiceNow Priority
Provided and Supported by
BugZero Inc.
Vendor details
Inventory collection
Scans your CMDB and/or Cisco SmartNet for all devices deployed within your organization.
Includes the ability to disable any managed products that you don't want to monitor
Pulls out relevant tables
Supported devices
Available filters
Include or exclude CVEs
Bug Status: Filtering based on the status of the bug in the vendor's bug resolution process
Operational Status
Install Status
Services Filter: Filtering based on the services or components that are active in a managed product
Date filter
Keyword filter
Bug Risk Score inputs
Vendor severity: The severity level assigned by Cisco
Workaround: Does a workaround exist for this particular bug
Number of Support Cases: The number of Cisco customers that have reached out to Cisco about each issue.
Trend of Support Cases: Rapid changes in the number of support cases in a given time period are given more weight.
Community-activity: The number of watchers, likes and replies on a given bug in the Cisco community.
Prerequisites
BugZero enterprise account
BugZero ServiceNow application installed
Permission to register applications and generate tokens in the Cisco API console
Other integrations with this vendor
Splunk
Meraki
Compliant
Simplify compliance by automatically accounting for all known Cisco operational risks.
Learn more >