Symptom
Unexpected SC reloads observed on modular NCS 5500 devices:
0/RP0/ADMIN0:2022 Apr 16 12:31:08.957 GST: emon_proxy[2651]: %PKT_INFRA-FM-3-FAULT_MAJOR : ALARM_MAJOR :EMON detected EPC heartbeat failure to a card :DECLARE :0/SC0: Continue monitoring
0/RP0/ADMIN0:2022 Apr 16 12:31:09.043 GST: emon_proxy[2651]: %PKT_INFRA-FM-3-FAULT_MAJOR : ALARM_MAJOR :EMON detected EOBC heartbeat failure to a card :DECLARE :0/SC0: Continue monitoring
0/SC1/ADMIN0:2022 Apr 16 12:31:09.100 GST: esd-EPC-SW[2043]: %INFRA-ESD-6-PORT_STATE_CHANGE_LINK_UP : The physical link state of the control ethernet switch port 2 has changed. New Link state UP, Admin state: UP
0/SC1/ADMIN0:2022 Apr 16 12:31:09.105 GST: esd-EOBC-SW[2044]: %INFRA-ESD-6-PORT_STATE_CHANGE_ADMIN_UP : The admin state of the control ethernet switch port 24 has changed. New Admin state: UP, Link state UP
0/SC1/ADMIN0:2022 Apr 16 12:31:09.105 GST: esd-EOBC-SW[2044]: %INFRA-ESD-6-PORT_STATE_CHANGE_LINK_UP : The physical link state of the control ethernet switch port 24 has changed. New Link state UP, Admin state: UP
0/RP0/ADMIN0:2022 Apr 16 12:31:13.019 GST: emon_proxy[2651]: %PKT_INFRA-FM-3-FAULT_MAJOR : ALARM_MAJOR :EMON detected EPC heartbeat failure to a card :DECLARE :0/SC0: Continue monitoring
Conditions
SC reloads occur during normal router operation
Workaround
None at this point in time
Further Problem Description
- DDTS is raised to track occurrences and provide future enhancements
- Impact is minor since in most NCS55xx deployments consist of redundant SC cards
- CSCwf86232 was subsequently raised to provide enhanced debugging and a debug SMU to be installed at customer nodes for output collection during unexpected SC reload events.
