Symptom
ISE dashboard shows "No Data available"
Health status unavailable alarm.
Conditions
Go to administration --> logging --> debug log configuration
MnT: cisco-mnt, cpm-mnt - DEBUG.
Node with issues: Runtime-AAA, prrt-jni - DEBUG
On MnT do:
sh logging app ise-psc.log | i "No Status observed " and look for:
2019-06-15 21:05:02,142 DEBUG [pool-35-thread-1][] mnt.common.alarms.schedule.AbstractAlarmRunnable -::::- No Status observed for the node in last 15 miacnutes
On node with the issue:
sh logging app prrt-server.log | i 70001 and look for:
2019-05-09 01:49:10.662 +00:00 0000115808 70001 NOTICE System-Stats: ISE Process Health, ConfigVersionId=381, SysStatsAcsProcessHealth= Database Listener=running\, PID: 5668\; Database Server=running\, number of processes: 116\; Application Server=running\, PID: 12783\; Profiler Database=running\, PID: 7289\; ISE Indexing Engine=disabled\; AD Connector=running\, PID: 12624\; M&T Session Database=running\, PID: 7191\; M&T Log Collector=running\, PID: 11919\; M&T Log Processor=running\, PID: 11806\; Certificate Authority Service=running\, PID: 25786\; EST Service=disabled\; SXP Engine Service=disabled\; Docker Daemon=running\, PID: 12072\; Wifi Setup Helper Container=disabled\; pxGrid Infrastructure Service=disabled\; pxGrid Publisher Subscriber Service=disabled\; pxGrid Connection Manager=disabled\; pxGrid Controller=disabled\; PassiveID WMI Service=disabled\; PassiveID Syslog Service=disabled\; PassiveID API Service=disabled\; PassiveID Agent Service=disabled\; PassiveID Endpoint Service=disabled\; PassiveID SPAN Service=disabled\; DHCP Server (dhcpd)=disabled\; DNS Server (named)=disabled,
If you find both logs but are still getting the alarm. Contact TAC and provide this bug number
