Symptom

Call flow: SIPprovider--CME--CUE AA--Hunt group-->>CUE VM WOrking call flows: If a member is logged in the call will go to final destination of the huntgroup (VM) if no answer If the DID goes to the huntgroup instead of CUE AA, the call will go to VM if agents are not logged in. Non working call flow: DID to CUE AA, transfer to the hunt group. If no agents are logged in, call will not go to the final destiantion under the voice hunt group

Conditions

Workaround

Have agent logged in

Further Problem Description