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When there is an ongoing VideoConference call, audio and video will drop after 1 minute and 28 seconds. The ISR will show some logs as follow: FW-6-DROP_PKT: Dropping h323 pkt from GigabitEthernet0/0/1 x.x.x.:3236 => y.y.y.y:1720(target:class)-(zone-pair:class-map) due to Drop with ip ident zzzz tcp flag 0x18, seq 1737552252, ack 3649195764 Packet trace also shows drop reason due to the same class: RTR-UNDP-UYMVD0-01#show platf packet-trace pack 10 Packet: 10 CBUG ID: 68423 Summary Input : GigabitEthernet0/0/1 Output : GigabitEthernet0/0/2 State : DROP 185 (FirewallL7) Timestamp Start : 7083972582521030 ns (07/13/2016 14:29:18.441591 UTC) Stop : 7083972582591334 ns (07/13/2016 14:29:18.441662 UTC) Path Trace Feature: IPV4 Source : x.x.x.x Destination : y.y.y.y Protocol : 6 (TCP) SrcPort : 3236 DstPort : 1720 Feature: VTCP Action : FORMAT ERROR Feature: ALG PARSER Type : H225 ALG Caller : NAT Action : FORMAT ERROR Feature: VTCP Action : FORMAT ERROR Feature: ALG PARSER Type : H225 ALG Caller : FW Action : FORMAT ERROR Feature: ZBFW Action : Drop Reason : L7 inspection returns drop Zone-pair name : Class-map name : Packet Copy In 84b802e3 67200024 e8c0e3c9 8100000a 08004500 002c45cc 40008006 bd77ac13 a16aa541 04c90ca4 06b84951 e5adc195 a10e5018 01000f3d 00000300 0004 Packet Copy Out 84b802e3 67200024 e8c0e3c9 8100000a 08004500 002c45cc 40007f06 be77ac13 a16aa541 04c90ca4 06b84951 e5adc195 a10e5018 01000f3d 00000300 00
Symptom observed when VC connects via the ISR running 15.4(3)S5 and with Zone-Base Firewall configured, If ISR is bypassed the call or audio do not drop. Due to another unrelated event, customer had to upgrade to 15.5(3)S5 and issue still the same.
* Bypass ISR
class-map for ZBF was modified to 'pass' action outbound and inbound but behavior does not change.
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