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Why We Created the Operational Defect Database (ODD)

Why We Created the Operational Defect Database (ODD)

Eric DeGrass

Eric DeGrass


Operational defects, otherwise known as software bugs, can disrupt the flow of business, cause reputational damage, and cost millions in financial impact. The challenge in avoiding these negative impacts arises from disjointed ITOps, Sec, and Dev processes, disparate vendor bug management, and a lack of consolidated risk management. 

Organizations not thinking about potential outages are setting themselves up for failure. Not to mention the cost of outages itself. 

In fact, over 91% of mid-market and large enterprises say that outages cost them north of $300,000 per hour. Shouldn’t every business want to avoid that cost and all the associated negative impacts? 

That’s why we at BugZero created the Operational Defect Database (ODD), an online resource providing a central repository of operational bugs. In this article, we’ll break down exactly what the Operational Defect Database is, why we built it, our future plans, and how it can help organizations be more efficient. 

What is the Operational Defect Database (ODD)? 

The Operational Defect Database is a comprehensive repository that catalogs operational defects within various IT hardware and software products. 

Think of it as a knowledge hub for operational defects – a one-stop space offering insight into the bugs that affect IT systems functionality and user experience. It’s an attempt to create an exhaustive tool for IT professionals to better serve their organizations, their clients, and themselves. 

The current features of the ODD are as follows: 

  • Centralized Repository of Vendor Bug Information: Utilize the ODD as a valuable online resource to access a database of operational defects and other information like severity. This repository is designed to provide insights into potential bugs that could disrupt the stability and availability of your IT infrastructure. It also has AI-generated data such as risk score and thread summaries that is unique to BugZero.

  • Vendor-Specific Insights: Leverage ODD's functionality to narrow down your research to operational defects specific to your vendors. This targeted approach provides knowledge that helps minimize the risks and costs associated with potential outages and disruptions. 

  • Easy-to-Use: Access valuable insights, gain a deeper understanding of potential risks, and take informed actions to safeguard your IT environment. Plus, it’s available via an API and ServiceNow app. 

In many ways, the ODD is modeled after how the National Vulnerability Database (NVD) helps organizations understand their security vulnerabilities. Gathering relevant information is one of the most effective ways to manage risk. And with the ODD, that ethos is no different. The goal is to provide as many data points as possible in an easily accessible way to ensure organizations can protect themselves. 

Beyond protection, outages are as costly as they are inevitable. According to The Register, 80 percent of organizations have experienced some type of outage in the last three years – and one out of five of those surveyed said they had a “serious” or “severe” outage during the same timeframe. 

It’s only a matter of time before your organization faces a bug-induced disruption. Are you properly prepared? Would you like to proactively prevent these disruptions? That answer is what led us to creating BugZero, and the ODD itself. 

Why Did We Create the ODD? 

ITOps teams should be able to focus on their high-value projects. They shouldn’t be worried about vendor defects stopping them from doing their jobs or halting operations. And this is a major problem – 545 hours of staff productivity is lost annually due to IT downtime. 

And that number continues to increase, as ITOps teams tend to manage bugs from each vendor independently with no consolidated risk management, no reporting, and no ability to prioritize. We want to make accessing that information as easy as possible, leading to more efficient businesses with better IT management hygiene. 

By creating the ODD, BugZero hopes to provide a public solution to solve this disjointed process. The goals of making the ODD public are as follows: 

  • Democratizing Operational Defect Data: As the world continues to increase its reliance on technology, uptime will become more and more crucial. 

  • Community Building: Fostering a welcoming environment where IT professionals can share their insights and thoughts as an effective way to empower their fellow colleagues in the industry.  

  • Active Engagement: Collective knowledge is driven by fostering a community of participation. Plus, community engagement helps improve our solution. 

  • Transparency Commitment: Open access and shared information are crucial for progress and growth.  

Future Plans for the ODD 

The BugZero vision for the Operational Defect Database extends beyond its current state. Each day, we learn from our users and partners about what’s needed to improve and reach our goal of creating a solution as useful as it is easy to navigate. 

Third Party Thread Summaries 

Soon, we will be adding more AI-generated summaries from different third-party vendors. That means there will not only be more information available, but from a more diverse set of sources, helping provide a holistic picture of operational defects across disparate vendor hardware and software. 

Microsoft Severity Categorization 

Additionally, BugZero is working on introducing AI-generated Microsoft scoring and severity categorization. These innovative features will provide users with standardized benchmarks to evaluate operational defect severity – a vital aid in effective risk assessment and mitigation strategies. 

The ODD Is Powering Forward with Knowledge and Collaboration 

The purpose of technology is to enhance our lives as workers and human beings. An unexpected disruption is not only costly but also annoying. It’s about time we used software to solve software problems. 

That’s why our Operational Defect Database is a pivotal step in establishing a strong foundation for the future of operational defect management. Software defects are inevitable. It’s our goal to reduce the disruption they cause and ease the lives of IT professionals, while fostering collaboration. That’s why BugZero is a ‘first of its kind solution’ for ITOps teams to manage their IT risk with third-party vendor software. We host the ODD because we know what it’s like for ITOps teams out there. 

By addressing the fragmented nature of defect management and encouraging community engagement, we hope the ODD becomes a valuable resource for everyone in ITOps and beyond. 

Remember the mantra: “A rising tide lifts all boats.” 

Customized Solutions and Insights for ODD Enterprise Partners 

For ITOps professionals and enterprises who partner with BugZero, in the future we will be providing specific perks. This is meant not only as an incentive to engage with the ODD, but shows how collaboration and community can be such an effective tool for advancing tech. 

  • Correlation with Inventory: Receive insights on risks that are related directly to your specific IT infrastructure, enhancing relevance and decision-making. 

  • Customizable Risk Scoring: Tailor risk assessments according to your enterprise’s unique situation, helping provide an accurate evaluation for prioritizing decisions. 

  • Actionable Data Integration: An easy way to integrate data into IT service management, ensuring teams can take proactive measures. 

  • Access to Private Data: Not all information can be public, so this exclusive information equips enterprises with insights for informed decision-making. 

We can’t do this without you, and we encourage you to explore the Operational Defect Database, whether as an enterprise partner or in the public version. Let’s build a better world and future together, eliminating one outage at a time. Find out how it works! 


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