Cost Of Outages
The cost of downtime and business disruptions continues to rise year over year. A significant portion of that downtime is caused by preventable operational bugs. The hours that IT staff spend searching for those bugs is a tedious, time-consuming, and often unfruitful endeavor. Use the calculator below to find out how much vendor operational bugs are costing your organization.
BugZero Value Calculator
IT Service Operations - Current Bug Management Costs
Total members of the IT Operations team and leadership (Full Time Employees), to include fractional effort from other teams and leaders (service desk, change management, problem management, security, CxO, etc)
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Percentage of Service Operations’ time spent reactively responding to incidents
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Percentage of Service Operations time spent determining the root cause of incidents and/or problems
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Percentage of Service Operations time spent on implementing corrective actions post RCA
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Percentage of Service Operations proactively and reactively communicating with the users about any problem or incident. Includes PR efforts, end-user-awareness and/or training.
%
Percentage of Service Operations time spent reviewing defects, including planning and implementing upgrades
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Post implementation testing after change window
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Percentage of Service Operations time spent researching and testing version and system compatibility for planned upgrades that are outside of any provided compatibility matrices
%
Management time spent managing all the above processes and relevant people
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Actual percentage of IT budget spent on service operations. Total cost of service operations activities.
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Assumed percentage of IT budget spent on service operations. Assumed cost of service operations activities based on above answers.
%
Average fully burdened cost per Service Operations FTE
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Total labor costs for Service Operations based on actual IT budget
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Total labor costs for Service Operations
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One-fifth of the total capex for the cost of all equipment (hardware and software) in non-production environments
$
Total cost to the IT team of dealing with bugs without Automation and standard processes based on the above-mentioned factors
$
IT Service Operations - Estimated Benefit
Approximate savings in effort/time resulting from introduction of Automation and process into the Service Operations in the areas mentioned above
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Estimated annual savings with BugZero
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Cost to implement BugZero and associated process changes
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First year savings after implementation costs
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