Resolution

Identify if the issue occurs when printing or making a copy. When making copies only: Enable Background Suppression in the App being used For details, refer to  Enable or Disable Background Suppression. When making copies and printing: Run 10, 2-Sided Blank Copies through the printer to clean any Contamination. Open and close the paper tray and make sure the tray’s settings match what is loaded. Try a new ream of paper For details, refer to  General Paper Loading Guidelines. Make sure that supported paper is being used For details, refer to Paper and Paper Tray Specifications. If the problem persists, contact Support for additional assistance.