Resolution

To resolve the error that appears on the control panel, remove all paper from the areas shown If the error does not clear, check the jam areas again to ensure that all paper has been removed Ensure that all levers, covers, and doors have been closed correctly To avoid damage, always remove jammed paper carefully without tearing it Try to remove the paper in the same direction it normally moves through the printer Even a small piece of paper left in the printer can cause a jam Do not reload paper that has jammed. Note : Do not touch the printed side of the paper when removing it The printed side of jammed pages could smudge, and the toner could stick to your hands Avoid spilling any toner inside the printer. WARNING: If you accidentally get toner on your clothes, lightly dust them off as best as you can If some toner remains on your clothes, use cool water, not hot, to rinse off the toner If toner gets on your skin, wash it off with cool water and a mild soap If you get toner in your eyes, wash it out immediately with cool water and consult a doctor. If a jam occurs in the duplex automatic document feeder areas, a message appears to indicate the areas that require clearing To clear the jam, clear the areas indicated, then reorder and reload your original documents in the document feeder input tray The device continues scanning the job from the point the job stopped, only scanning the original documents remaining If your device has the multi-feed sensor installed and enabled, the device can detect if a multi-feed of original documents is going through the duplex automatic document feeder If a multi-feed condition occurs, the device stops scanning and a message appears at the control panel The message indicates a jam in the duplex automatic document feeder The user can reload the original documents and continue the job with or without multi-feed detection enabled for that job or cancel the job. Note : If the original documents continue to jam, then for more information about the causes of document feeder jams and potential solutions, refer to Jams in the Document Feeder