Loading...
Loading...
Encountering an issue during normal print job operations where the Local User Interface (LUI) persistently prompts an error message "Change paper in tray1 216x340 mm", despite following standard procedures.
Check Paper Size Setting Ensure that the paper size settings on both the printer and the print job settings match Even a small discrepancy can trigger such errors For more information, refer to Set the Paper Size and Type Inspect Paper Tray Guides Make sure that the paper guides within Tray 1 are correctly aligned to accommodate the paper size you are using. Remove and insert the tray. Confirm that the type of paper you are using is compatible with the printer specifications For more information, refer to Paper and Paper Tray Specifications Update the Printer Drivers/Firmware, ensure that your printer drivers and firmware are up to date Outdated drivers or firmware can sometimes cause compatibility issues leading to errors For more information, refer to Drivers and Downloads If the problem persists, contact Support for additional assistance.
Click on a version to see all relevant bugs
Xerox Integration
Learn more about where this data comes from
Bug Scrub Advisor
Streamline upgrades with automated vendor bug scrubs
BugZero Enterprise
Wish you caught this bug sooner? Get proactive today.