Overview

Depending on your Internet browser, ensure that the Xerox Device Connector plug-in add-on or extension is installed and enabled. For Internet Explorer, refer to Verify or Enable the Xerox Device Connector Add-on for Internet Explorer. For Google Chrome, refer to Verify or Enable the Chrome Extension for Xerox App Gallery. For Internet Explorer, refer to Verify or Enable the Xerox Device Connector Add-on for Internet Explorer. For Google Chrome, refer to Verify or Enable the Chrome Extension for Xerox App Gallery. Ensure that the devices that you want to install are added to the App Gallery Account in the Xerox App Gallery Web Portal Refer to Automatically Add a Device From the Xerox App Gallery App Ensure that the devices in the Devices tab in Xerox App Gallery Web Portal are configured with the correct device administrator credentials The necessary credentials are the Device Administrator User name, and Device Administrator Password. Ensure that the device IP address has not changed If the address has changed, update the address in the Xerox App Gallery Web Portal on the Devices tab Refer to Edit or Update a Device in an App Gallery Account. To install the app, return to your account in the Xerox App Gallery Web Portal Refer to: Install Apps from My Apps Reinstall an App from My Apps Update an App in My Apps Install Apps from My Apps Reinstall an App from My Apps Update an App in My Apps Support for Xerox App Gallery