Overview

SMart eSolutions is a collection of features and services that automates and simplifies the administration of Xerox ® devices These features include: Note: Specific enablement and support of remote services features varies according to Xerox ® device model, configuration, and operating company. SMart eSolutions is enabled via a secure internet connection between the printer and Xerox using Secure Socket Layer (SSL) protocols and 256-bit encryption Only device performance information is sent to Xerox through the secure connection.   SMart eSolutions is enabled via a secure internet connection between the printer and Xerox using Secure Socket Layer (SSL) protocols and 256-bit encryption Only device performance information is sent to Xerox through the secure connection.   DHCP Server automatically provides DNS information, or complete the following sections, where relevant:     To enable SMart eSolutions and set up communications:   To set up email notifications:   To set up software updates:   To terminate the service: After you request the service termination, one more data transmission occurs.     The SMart eSolutions Communication Status page shows the device serial number, the current device configuration status for SMart eSolutions The page also shows the date of the last transmission to the Xerox ® Communication Server. To view the page, in the Embedded Web Server, click Properties > General Setup > SMart eSolutions Setup > Communication Status .   The SMart eSolutions assistants show when the device transmitted information to Xerox, and what the device transmitted. To access the assistants, in the Embedded Web Server, click Properties > General Setup > SMart eSolutions , then select an assistant: If you are experiencing problems with the SMart eSolutions setup, review the following information for assistance. If you are using a proxy server or firewall to control access to the Internet, verify the settings. To verify connectivity with the proxy server, use a computer connected to the same subnet as the device. Note: To confirm your settings, use the information that you gathered on the installation worksheet. Your network can use the host name for devices that include the proxy server The use of host names requires a name service, such as DNS If you are not using DNS, identify the proxy server by its IP address. A firewall can block access to the Internet Verify the following information with the IT Administrator: A firewall, proxy server, and DNS server are not the same thing It is possible for the same physical host to perform more than one or all of the functions However, usually these functions are not on the same host If the same IP address is given for more than one of these functions, verify with your IT administrator that this information is correct.   You can find the proxy settings with a Windows computer, then use the settings on your device To find the proxy server settings:   You can find the proxy settings with a Macintosh computer, then use the settings on your device To find the proxy server settings: Enter the proxy settings into your device using the Embedded Web Server.   To verify the DNS Settings: Use the information to verify the DNS server and default gateway settings on your device. Note : This service is available for US-registered accounts only. To perform a device eligibility test: Note: To support SMart eSolutions, the device must be connected to the network. After a device restart or software update, ensure that the device is still communicating with the Xerox host Ensure the communication even if you performed a clone of the device settings Verify the connectivity settings, validate, and test communication as described in this document. Meter Assistant The Xerox ® MeterAssistant ® provides Automatic Meter Reading (AMR) AMR automatically submits billing meter reading data that is used for customer billing purposes. Supplies Assistant The Xerox ® SuppliesAssistant ® provides Automatic Supplies Replenishment (ASR) ASR proactively orders device components such as toner. Maintenance Assistant The Maintenance Assistant provides Automatic Information Forwarding (AIF) AIF provides usage counters and fault conditions for Xerox technicians to manage device support requirements. In the Embedded Web Server, click Properties > General Setup > SMart eSolutions Setup > Communication Status . Click Configure . For SMart eSolutions Enablement , select Enabled . In the Communication Setup area, for Daily Transmission Time , type the time of day for communication transmissions to occur between the device and the communication server. For Payload Type , select an option. Click Apply . To test the communication between your device and the Xerox server, click Test XCDG Connection .The screen changes to simulate communication transmission The screen changes a second time to confirm success or failure of the test. In the Embedded Web Server, click Properties > General Setup > SMart eSolutions Setup > Email Notification . For Email Addresses , click in a field, then type an email address You can specify up to five email addresses. For Send Notification , select notification options, as needed. Click Apply . In the Embedded Web Server, click Properties > General Setup > SMart eSolutions Setup > Software Update . To allow software updates, for Software Updates , select Enabled . For When should the Device check for updates? , select the update frequency. To set up notifications for the software updates: For Whom to notify if an update is available? , click Setup . For Email Address , click a field, then type an email address You can specify up to three email addresses. Click Apply . For Whom to notify if an update is available? , click Setup . For Email Address , click a field, then type an email address You can specify up to three email addresses. Click Apply . Click Apply . In the Embedded Web Server, click Properties > General Setup > SMart eSolutions Setup > Communication Status . Click Configure . For SMart eSolutions Enablement , clear Enabled . Type a reason for disabling the service. Select your job type. Click Apply . Meter Assistant : The Meter Assistant shows the details of dates when the device transmitted billing meter data to Xerox. Supplies Assistant : The Supplies Assistant shows the details of dates when the device transmitted supplies data to Xerox and which components were requested. Maintenance Assistant : The Maintenance Assistant shows the details of when data was last transmitted to Xerox If necessary, you can use a button to transmit data to Xerox immediately There is a link that you can use to export data to a file. To confirm your settings, use the information that you gathered on the installation worksheet. Your network can use the host name for devices that include the proxy server The use of host names requires a name service, such as DNS If you are not using DNS, identify the proxy server by its IP address. On your computer, open a command prompt. At the command prompt, use the ping command to ping the IP address of the proxy server.No reply to the ping command indicates that there are network connectivity issues between the device and the proxy server. If there is no reply to the ping command, investigate the issue. Verify the information entered on the device, especially the default gateway. Verify the proxy server address. Verify that the default HTTP (80) and HTTPS (443) ports are not blocked at the proxy server. Determine whether the proxy server requires authentication If authentication is required, obtain the user name and password In the Embedded Web Server, type the information for the proxy server. Verify the proxy server IP address and the port number If your network is using DNS and host names, verify the host name or the fully qualified domain name of the proxy server. If the proxy server was provided instead of an IP address, at the control panel, ensure that DNS is enabled. Verify the information entered on the device, especially the default gateway. Verify the proxy server address. Verify that the default HTTP (80) and HTTPS (443) ports are not blocked at the proxy server. Determine whether the proxy server requires authentication If authentication is required, obtain the user name and password In the Embedded Web Server, type the information for the proxy server. Verify the proxy server IP address and the port number If your network is using DNS and host names, verify the host name or the fully qualified domain name of the proxy server. If the proxy server was provided instead of an IP address, at the control panel, ensure that DNS is enabled. The firewall rules are set to allow the device access to the Internet. The firewall does not require a user name and password for outbound access. The firewall does not block the standard HTTP (80) and HTTPS (443) ports. On a Windows computer, open the Control Panel in classic view. Click Internet Options . Click the Connections tab, then click LAN Settings .The address and port number for the proxy server used by your computer appear in this window. If a proxy server is enabled, click Advanced .The Proxy Settings window shows the proxy servers used for each protocol. Enter the proxy settings into your device using the Embedded Web Server. At a Mac OS ® X desktop, click the Apple icon then System Preferences . Click Network . Click the network adapter that is in use, then click Configure . Click the Proxies tab If your computer is configured to connect to the Internet through a proxy server, the server address and port number appear here. On a Windows computer on the same subnet as the device, open a command prompt. To display the IP configuration information, at the prompt, type ipconfig/all. Write down the connection-specific DNS suffix, which is the domain name Write down the IP addresses of the DNS servers. To verify connectivity, type ping, then type the IP address of the DNS server If there is network connectivity, the server replies to the ping command. To verify connectivity with the default router, type ping, then type the IP address of the default gateway If there is network connectivity, the gateway replies to the ping command. Access the site: www.accounts.xerox.com/meters/amr-capability-test.jsf . For Enter the machine serial number , type the device serial number. To indicate whether the device is in a network area, selectYes orNo. Note: To support SMart eSolutions, the device must be connected to the network. Click Submit.A status message appears confirming that your device is eligible or not eligible for SMart eSolutions capabilities. If necessary, to enter another serial number, click Clear Form .