Overview

Check if the printer is on. Make sure that the printer IP address is correct. View the IP address on the home screen. An IP address appears as four sets of numbers separated by periods, such as 123.123.123.123. View the IP address on the home screen. An IP address appears as four sets of numbers separated by periods, such as 123.123.123.123. Check if you are using a supported browser: Internet Explorer version 11 or later. Microsoft Edge. Safari version 6 or later. Google Chrome version 32 or later. Mozilla Firefox version 24 or later. Internet Explorer version 11 or later. Microsoft Edge. Safari version 6 or later. Google Chrome version 32 or later. Mozilla Firefox version 24 or later. Check if the network connection is working. Make sure that the cable connections to the printer and print server are secure. Check if the web proxy servers are disabled.  Access the Embedded Web Server For details, refer to Access the Embedded Web Server (EWS). If the problem persists, contact Support for additional assistance.