Overview
The printer posts a Service Fuser [
121.xxA
] error message
The error may be due to a poor voltage line (power strip or overloaded circuit).
Make sure the printer is plugged directly into a wall outlet.
Power off the printer, wait for a few seconds and power it back on
For more information, refer to
Power the Printer Off and On.
Note:
The above steps must be performed even if the printer has worked on the same power outlet in the past
Power strips and uninterrupted power supplies can cause a low amperage condition to occur within in the printer, which in turn may trigger a false fuser error.
If the Service Fuser Error remains (continues to display immediately after powering the printer off and on), and the printer is confirmed to be plugged directly into a wall outlet, then contact support.
If the problem persists, contact Support for additional assistance.
Fault Codes
121.12a, 121.09a, 121.32a, 121.00a, 121.11a, 121.20a, 121.33a, 121.34a, 621.01a
