Overview

Note: Before solving the problem, print the Print Quality Test Pages From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages For non-touch-screen printer models, press OK to navigate through the settings. Using the Print Quality Test Pages, check if the distance between the repeating defects is equal to any of the following: Imaging unit 96mm (3.78in.) 37.7mm (1.48in.) Toner cartridge 43.5mm (1.71in.) 37.5mm (1.48in.) Transfer roller 52mm (2.05in.) Fuser 79.8mm (3.14in.) 62.5mm (2.46in.) Imaging unit 96mm (3.78in.) 37.7mm (1.48in.) 96mm (3.78in.) 37.7mm (1.48in.) Toner cartridge 43.5mm (1.71in.) 37.5mm (1.48in.) 43.5mm (1.71in.) 37.5mm (1.48in.) Transfer roller 52mm (2.05in.) 52mm (2.05in.) Fuser 79.8mm (3.14in.) 62.5mm (2.46in.) 79.8mm (3.14in.) 62.5mm (2.46in.) Replace the affected supply item. Print the document. If the problem persists, contact Support for additional assistance.