Overview

Using a damp, soft, lint-free cloth, wipe the ADF glass, ADF glass pad, Scanner glass, and Scanner glass pad For more information, refer to Clean the Scanner . Ensure the ADF and Scanner glass are free of obstructions or debris. Adjust the background removal or darkness options on the copy or scan To adjust the background or darkness on scans, refer to either Adjust the Background Removal Settings , Modify Email Shortcut Settings , or Modify Folder Shortcut Settings. Isolate the issue to either the Automatic Document Feeder or the Flatbed Scanner. Isolate the issue to either Copying or Scanning. Isolate the issue to a specific original Highlighted marks on a page may be too light for the scanner to detect Use a different deeper color to increase the scanner’s ability to accurately reproduce the image. Contact Support for additional assistance.