Overview

Try the following: If the problem persists, contact Support for additional assistance. Power the printer Off, wait 30 seconds, then power the printer back On. Make sure the print job is not paused in the print queue. Select the  Start  icon on the bottom left of your screen, select  Control Panel , and then select  Devices and Printers . Right-click on the printer in question and select  See what’s printing . From the window that opens, select  Printer  from the menu bar at the top. Select  Use Printer Online  from the drop-down menu. Select the  Start  icon on the bottom left of your screen, select  Control Panel , and then select  Devices and Printers . Right-click on the printer in question and select  See what’s printing . From the window that opens, select  Printer  from the menu bar at the top. Select  Use Printer Online  from the drop-down menu. Make sure the router is  not  set to the 5GHz wireless frequency.  The router must be set to the 2.4GHz frequency as the printer does not support 5GHz.  Contact the router manufacturer for additional information on how to adjust the frequency setting. Make sure the printer is connecting to the correct wireless network. Print a Configuration Page.  For additional information, refer to  Print a Configuration Report. Locate the TCP/IP Settings  section under the Network Setup  header. Under the TCP/IP Settings section, look at the name listed for  Wireless SSID .  This is the name of the wireless network that the printer is currently connected to.  If this is not the correct wireless network (or a name is not listed), configure the printer to connect to the correct wireless network.  For additional information, refer to  Connect the Printer to a Wireless (Wi-Fi) Network. Print a Configuration Page.  For additional information, refer to  Print a Configuration Report. Locate the TCP/IP Settings  section under the Network Setup  header. Under the TCP/IP Settings section, look at the name listed for  Wireless SSID .  This is the name of the wireless network that the printer is currently connected to.  If this is not the correct wireless network (or a name is not listed), configure the printer to connect to the correct wireless network.  For additional information, refer to  Connect the Printer to a Wireless (Wi-Fi) Network. Isolate the problem to a specific file, application, or computer . . Remove and re-install the print driver .