Overview

Required Action: To continue Secure Automated Meter Reads and Toner Replenishment (ASR), the printer software must be upgraded with latest encryption protocol, or installation of a Device Manager See the Related Content for additional information and a direct link to product model specific directions and software. Note: If the software upgrade is completed, or Device Manager is installed, and communication is not established restart your search with the displayed fault, message, or key words. i-Series Models: No actions are required i-Series models were launched with software including the required encryption protocols. Product Model Not Listed: Use the most current version of Device Manager to establish communications to continue Secure Automated Meter Reads and Toner Replenishment. Perform a Software Reset or a Power Off and Power On as Required Setting the Date and Time in CentreWare Internet Services (CWIS) Confirm That the Domain Name and the DNS Configuration is Correct Disable "Prefer IPv6 Address Over IPv4" Using CentreWare Internet Services (CWIS) Have the Network Administrator Confirm That AMR Communication Ports are Open on the Server Have the Network Administrator Confirm that AMR URL Communication is Open / Not Restricted Upgrade Firmware to the Latest General Release or Higher Install XDA or XDA Lite Configure Xerox Device Agent (XDA) After Installing the Software Updated Encryption Protocols for Secure Automated Meter Reads / Toner Replenishment