Overview

Contact Your System / Network Administrator for Additional Assistance Make Sure the From Address is a Valid Email Address Configure Simple Mail Transfer Protocol (SMTP) For Scan to E-mail Make Sure the Date, Time and Time Zone (GMT) are Properly Set Enable or Disable Network Time Protocol (NTP) Configure or Modify Domain Name System (DNS) From the Control Panel or CentreWare Internet Services (CWIS) Modify the From, Subject and Message Body Fields to be More Generic Telnet Into an SMTP Server to Troubleshoot Scan to E-mail on a Computer With Microsoft Windows XP / Vista / 7 or on an Apple Macintosh With OS X (10.x) Disable Prefer IPv6 over IPv4 Through CentreWare Internet Services (CWIS) Enable SMTP Relay Perform a Software Reset on the Printer Power Off the Printer, Wait Two Minutes, then Power On the Printer