Overview
Make Sure the SMTP Server Settings are Configured Correctly
For more information, refer to
Configure Simple Mail Transfer Protocol (SMTP) (Set Up Scan to Email) Using the Embedded Web Server.
Disable Dual Stack IP Mode and Set to IPv4
For more information, refer to
Enable or Disable Dual Stack IP Mode from the Embedded Web Server (EWS).
Make Sure the DNS Server Addresses are Correctly Configured into the Device.
Change Allow Less Secure Apps to On when Scanning to Gmail
.
Make Sure the Date & Time is Set Correctly.
Power the Printer On or Off.
Perform a Telnet Test on the SMTP Server.
Update the Printer's Software (Firmware).
If the problem persists, contact Support for additional assistance.
Fault Codes
016-781, 016781, 016.781, 16-781, 16781, 16.781, 016-781-00, 01678100, 016.781.00
