Overview

Ensure that the toner cartridge is installed correctly If necessary, remove and reinstall the cartridge For details, refer to Remove and Reinstall the Required Toner (Dry Ink) Cartridge . Verify that the toner cartridge is approved for use in the printer, then replace the cartridge, as needed For best results, use a genuine Xerox toner cartridge Use the Heavyweight or Cardstock paper type setting, or use a paper type with a smoother surface For details, refer to Paper and Paper Tray Specifications . Ensure that the humidity in the room is within specifications Moisture can condense inside a printer when the humidity is above 85% or when a cold printer is located in a warm room Condensation can form in a printer after it has been sitting in a cold room that is heated quickly For details, refer to Environmental Specifications . If the problem persists, contact Support for additional assistance.