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BugZero found this defect 211 days ago.
Make sure the printer is placed on a level, solid, non-vibrating surface. Remove the jammed paper from the tray Ensure that the paper feed entrance, where the tray connects to the printer, is clear. If the paper is torn, check inside the printer for torn pieces of paper. Fan the paper that you removed and ensure that all four corners of the paper are aligned. Insert the paper into Bypass Tray Ensure that the leading edge of the paper touches the paper feed entrance. At the control panel, select the correct paper size, type, and color: To select a new paper size, touch Size . To select a new paper type, touch Type . To select a new paper color, touch Color . To select a new paper size, touch Size . To select a new paper type, touch Type . To select a new paper color, touch Color . To confirm the settings, touch Confirm .