Overview

A weblet installation can fail for one of the following reasons. A problem with the weblet itself For example: The weblet contains invalid contents or formatting. The weblet has invalid encryption settings. The weblet contains an invalid or expired security certificate. To remediate the problem, contact the weblet or app provider with detailed information about the error Obtain an updated weblet from the provider. The weblet contains invalid contents or formatting. The weblet has invalid encryption settings. The weblet contains an invalid or expired security certificate. To remediate the problem, contact the weblet or app provider with detailed information about the error Obtain an updated weblet from the provider. A device issue that prevents weblet installation For example: The device has exceeded its storage capacity. The maximum number of apps that the device supports is reached The limit is 64 apps. To address the issue, remove any unused apps or weblets. The device has exceeded its storage capacity. The maximum number of apps that the device supports is reached The limit is 64 apps. To address the issue, remove any unused apps or weblets. • A device policy conflict that prevents weblet installation For example: The device has a restricted weblet installation policy. A weblet encryption mismatch If the device policy allows the installation of encrypted weblets only, and the weblet is not encrypted, a mismatch can occur. A mismatch with the Extensible Services policy for displaying the control keypad within EIP apps If the device policy for the control keypad is set to Hide within all apps , and the weblet requires the control keypad, a mismatch can occur. A security conflict due to invalid security certificates If the device is FIPS 140 enabled, but the weblet contains non-FIPS 140 compliant certificates, a security conflict occurs. A security conflict due to invalid certificate key-lengths If the key lengths of certificates within the weblet do not meet the minimum key-length requirements for the device, a security conflict occurs. To resolve the conflict, review the following device policies: Weblet installation policy in Weblet Settings. Encrypted weblet installation policy in Weblet Settings. Extensible Services policy for displaying the control keypad within EIP apps Refer to  Xerox Extensible Interface Platform (EIP). FIPS 140 enablement status Refer to  Use FIPS 140 Mode. Certificate key-length requirements Refer to Specify the Minimum Certificate Key Length. . Reconfigure the device as needed Otherwise, contact the weblet or app provider with detailed information about the error Obtain an updated weblet from the provider. The device has a restricted weblet installation policy. A weblet encryption mismatch If the device policy allows the installation of encrypted weblets only, and the weblet is not encrypted, a mismatch can occur. A mismatch with the Extensible Services policy for displaying the control keypad within EIP apps If the device policy for the control keypad is set to Hide within all apps , and the weblet requires the control keypad, a mismatch can occur. A security conflict due to invalid security certificates If the device is FIPS 140 enabled, but the weblet contains non-FIPS 140 compliant certificates, a security conflict occurs. A security conflict due to invalid certificate key-lengths If the key lengths of certificates within the weblet do not meet the minimum key-length requirements for the device, a security conflict occurs. To resolve the conflict, review the following device policies: Weblet installation policy in Weblet Settings. Encrypted weblet installation policy in Weblet Settings. Extensible Services policy for displaying the control keypad within EIP apps Refer to  Xerox Extensible Interface Platform (EIP). FIPS 140 enablement status Refer to  Use FIPS 140 Mode. Certificate key-length requirements Refer to Specify the Minimum Certificate Key Length. . Reconfigure the device as needed Otherwise, contact the weblet or app provider with detailed information about the error Obtain an updated weblet from the provider.