Overview

You can use the Erase Customer Data feature to prepare a printer for removal from the network This feature clears all customer-specific information including jobs, configurations, and settings from the printer Printer-specific values, such as total images and supply counters, are not cleared. Note : When the Erase Customer Data process begins, the device is unavailable for use. Caution : The erase process permanently removes all jobs, customer configurations, and data The device IP address options are also reset to factory default, which typically changes the device IP address. To erase customer data: To configure the device to print a status report after it completes the erase process, load paper in the device. To prevent customer data from reaching the device, disconnect the device from the network If necessary, disconnect the Ethernet cable. At the control panel touch screen, touch Device , then touch Tools . Touch Device Settings > General > Erase Customer Data . Touch Erase Customer Data > Erase All Customer Data . Touch Confirm . Caution : Do not power off the device during the erase process Doing so can damage the device. Note : The erase customer data process restarts the device and displays messages The device does not require your attention during the process. The erase process takes 30–50 minutes to complete When the process completes, a report prints. The erase customer data process restarts the device and displays messages The device does not require your attention during the process. The erase process takes 30–50 minutes to complete When the process completes, a report prints. Power off the device, then disconnect the power cord and other cables from the back of the device. The device is ready for moving.