Overview

Note : A video is available at the end of this solution. If a paper jam occurs, a fault screen appears a message on the user interface that indicates the area in which the jam is situated Follow the instructions provided to clear the jam and resume printer operation. Information About Paper Jams Review the following list to address paper jams: Note : If paper is stuck in the document feeder, to avoid damage to the document, do not pull on the paper forcefully. Note : Ensure that there is no torn, wrinkled, or folded paper in the document set To scan torn, wrinkled, or folded documents, use the document glass only The scanned document sheets are skipped automatically, and scanning resumes from the document sheet last scanned before the jam occurred. Video : When paper jams inside the printer, the printer stops and an alarm sounds. To remove jammed paper, follow the instructions that appear on the control panel. Gently, remove the paper so that it does not tear If paper is torn, ensure that you remove all the torn pieces of paper. If a piece of paper remains jammed inside the printer, the paper jam message remains on the printer touch screen. You can remove paper jams when the printer is powered on When the printer is powered off, all information stored to the memory of the printer is erased. Do not touch components inside the printer This action can cause print defects. After you clear a paper jam, printing resumes automatically from the state before the paper jam occurred. If a paper jam occurred during copying, press the Start button Copying resumes from the state before the paper jam occurred WARNING: When you remove jammed paper, ensure that no pieces of jammed paper are left in the printer A piece of paper that remains in the printer can cause a fire If a piece of paper is stuck in a hidden area, or paper is wrapped around the fuser unit or rollers, do not remove the paper forcefully To prevent injury, power off the printer immediately, then contact Xerox Technical Customer Support. Gently, release the latch of the document feeder top cover, then open the cover completely. If the paper is not caught in the entry of the document feeder, remove the jammed paper. Note : Wipe down the entrance area of the Document Feeder with a dry lint free cloth. If the printer touch screen message instructs you to open the inner cover, lift the lever, then open the inner cover Remove the jammed paper. Note : If paper is stuck in the document feeder, to avoid damage to the document, do not pull on the paper forcefully. If the paper jam is inside the left cover, remove the jammed paper. Close the following covers until they click into place Close the covers in the following order: Inner cover Top cover Left cover Inner cover Top cover Left cover If you cannot find a paper jam, slowly raise the document feeder If the document is there, remove it. Close the document feeder. If indicated on the printer touch screen message, raise the feeder tray area, then remove the document. Gently, return the feeder tray to the original position. After you remove the jammed document, follow the onscreen instructions to reload the document set into the document feeder. Note : Ensure that there is no torn, wrinkled, or folded paper in the document set To scan torn, wrinkled, or folded documents, use the document glass only The scanned document sheets are skipped automatically, and scanning resumes from the document sheet last scanned before the jam occurred.