Overview

Probable Causes Solutions Unsupported paper of the wrong size, thickness, or type. Use only Xerox-approved paper For details, refer to Supported Paper Types, Sizes and Weights. Originals are torn, previously stapled, bent, or folded. Ensure that the originals are not torn, bent, or folded If previously stapled, remove all staples and separate the sheets by fanning them. The documents loaded in the document feeder exceed the maximum capacity allowed. Place fewer documents in the document feeder. Improperly adjusted document feeder guides. Adjust the paper guides to fit snugly against the paper loaded in the document feeder. For details on clearing the jam, refer to Clear Jams in the Document Feeder.