Overview

For information about jam locations and guidelines to minimize paper jams, click on  Locate and Minimize Paper Jams.   To clear jams, watch the video and follow the instructions on the control panel To resolve the error that appears on the control panel, remove all paper from the areas shown If the error does not clear, check the jam areas again to ensure that all paper has been removed Ensure that all levers, covers, and doors have been closed correctly. To avoid damage, always remove jammed paper carefully without tearing it Try to remove the paper in the same direction it normally moves through the printer Even a small piece of paper left in the printer can cause a jam Do not reload paper that has jammed. Note : Do not touch the printed side of the paper when removing it The printed side of jammed pages could smudge, and the toner could stick to your hands Avoid spilling any toner inside the printer. WARNING: If you accidentally get toner on your clothes, lightly dust them off as best as you can If some toner remains on your clothes, use cool water, not hot, to rinse off the toner If toner gets on your skin, wash it off with cool water and a mild soap If you get toner in your eyes, wash it out immediately with cool water and consult a doctor.    To resolve the error that appears on the control panel, follow the instructions provided and remove all paper from the Tray 6 area. Pull Tray 6 away from the side of the printer until the tray stops. Remove any jammed paper from the side of the tray. Open the top cover, lift the inner cover, then remove any jammed paper in the direction shown. Close the top cover, then push the tray back toward the printer, until it locks into position. At the high capacity feeder, squeeze the handle, and pull out Tray 6 until it stops. Remove the damaged paper from the tray. Reload the tray with undamaged paper, close the side gate, then close the tray. At the control panel, select the correct type and color. To select a new paper type, touch Type . To select a new paper color, touch Color . To select a new paper type, touch Type . To select a new paper color, touch Color . To confirm the settings, touch Confirm .