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The following are the top reasons why paper jams occur: To resolve the issue, perform the following: unsupported paper/media is used. incorrect paper settings in the tray and/or the print driver. paper loaded incorrectly and/or paper edge guides not adjusted properly in the tray. humidity and/or paper condition and storage. Clear any paper jams, and completely close all trays, drawers and doors on the press. If the problem persists, contact Support for additional assistance.
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