Overview

Note: Before solving the problem, print the  Print Quality Test Pages. Check if the printer is using a genuine and supported Xerox toner cartridge. Note: If the cartridge is not supported, then install a supported one. Make sure the latest print driver is being used. Print the document. Remove the color imaging kit, and then remove the black imaging unit. Warning—Potential Damage: Do not expose the color imaging kit and black imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems. Warning: Do not touch the photoconductor drum under the color imaging kit and black imaging unit Doing so may affect the quality of future print jobs. Insert the black imaging unit, and then insert the color imaging kit. Print the document. If the problem persists, contact Support for additional assistance.