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Note : Before solving the problem, print the Print Quality Test Pages From the home screen, touch Settings > Troubleshooting > Print Quality Test Pages . Turn off the printer, wait for 10 seconds, and then turn on the printer. Decrease toner darkness From the home screen, touch Settings > Print > Quality > Toner Darkness. Note : If a gray background still appear on prints, check the next step. Check if the printer is using a genuine and supported Xerox toner cartridge. Note : If the cartridge is not supported, then install a supported one. Print the document. Note : If gray background still appear on prints, check the next step. Depending on your operating system, specify the paper type from the Printing Preferences or Print dialog. Note : Make sure that the settings matches the paper loaded in the tray. Note : You can also change the settings on the printer control panel Navigate to: Settings > Paper > Tray Configuration > Paper Size/Type . Print the document. Note : If a gray background still appear on prints, check the next step. Remove, and then insert the imaging unit. WARNING Potential Damage: Do not expose the color imaging kit and black imaging unit to direct light for more than 10 minutes Extended exposure to light may cause print quality problems. WARNING: Do not touch the photoconductor drum Doing so may affect the quality of future print jobs. Print the document. Note : If a gray background still appear on prints, check the next step. Update the printer firmware For more information, refer to Update the Firmware. Print the document. Note : If a gray background still appear on prints, check the next step. Replace the imaging unit For more information, refer to Replace the Imaging Unit. Print the document. If the problem persists, contact Support for additional assistance.
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