Overview

Note : Before solving the problem, print the Print Quality Test Pages From the home screen, touch Settings > Troubleshooting > Print Quality Test Pages . Remove the printhead wiper, and then clean the printhead lens. Print the document. Note : If the issue persist, check the next step. Check if the printer is using a genuine and supported Xerox toner cartridge. Note : If the cartridge is not supported, then install a supported one.  Replace the Toner Cartridge. Print the document. Note : If the issue persist, check the next step. Check the status of the toner cartridge. From the home screen, touch Settings > Reports > Device > Device Statistics . From the Supply Information section of the pages printed, check the status of the toner cartridge. Note : If the issue persist, check the next step. Replace the toner cartridge For more information, refer to  Replace the Toner Cartridge. Print the document. If the problem persists, contact Support for additional assistance.