Overview

Note : Before solving the problem, print the Print Quality Test Pages From the home screen, touch Settings > Troubleshooting > Print Quality Test Pages . Make sure that the paper tray settings matches the paper loaded in the tray . You can also change the settings on the printer control panel Navigate to: Settings > Paper > Tray Configuration > Paper Size/Type .  You can also change the settings on the printer control panel Navigate to: Settings > Paper > Tray Configuration > Paper Size/Type .  Clean the printhead lens . Check if the printer is using a genuine and supported Xerox toner cartridge . Note : If the cartridge is not supported, then install a supported one.  Replace the Toner Cartridge. Note : If the cartridge is not supported, then install a supported one.  Replace the Toner Cartridge. Check the supply status of the toner cartridge From the home screen, touch Settings > Reports > Device > Device Statistics . If low, replace the toner cartridge For more information, refer to  Replace the Toner Cartridge. If low, replace the toner cartridge For more information, refer to  Replace the Toner Cartridge. Replace the imaging unit . If the problem persists, contact Support for additional assistance.