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An existing Installation of Horizon Agent is removed from the guest Operating System.A new installation of the agent fails when you include the optional component "VMware Integrated Printing"Installation succeeds without this component The installation log for the horizon agent contains messages similar to the following. This file will be located in the temporary directory. vdmInstUtil: 04/28/23 11:19:18 WARNING: cannot find specified printer driver: (VMware PostScript Printer Driver). INSTUTIL: Service status: SERVICE_RUNNING cp=0x00000000 vdmInstUtil: 04/28/23 11:19:18 AddPrinterDriver with commandLine: C:\Windows\system32\rundll32 printui.dll,PrintUIEntry /ia /m "VMware PostScript Printer Driver" /v 3 /f "C:\Program Files\VMware\VMware View\Agent\bin\drivers\vmwprps.inf". vdmInstUtil: 04/28/23 11:21:18 No exit code returned from async/timeout process INSTUTIL: Service status: SERVICE_RUNNING cp=0x00000000 vdmInstUtil: 04/28/23 11:21:18 ERROR: Print spooler service is running, cmd exit with timeout.Driver install failed. from the setupapi.dev.log, we can see the driver actually installed successfully: >>> [Setup Import Driver Package - c:\users\vmware\desktop\ps_driver\vmwprps.inf] >>> Section start 2023/07/21 09:41:14.774 >>> [Exit status: SUCCESS]
If you interrogate Windows Event Logging, you will find decent information on the specifics of an individual installation failure.Windows Event log\Application\Windows\PrintService\Operational Event ID 213 | Spooler Operation Failed (C:\Windows\System32\DriverStore\FileRepository\vmwprps.inf_amd64_5b3bc3af9427ed35\vmwprps.inf) for printer driver VMware PostScript Printer Driver failed (processor architecture Windows x64), error code 0x2, HRESULT 0x80070002. See the event user data for context information. Windows Event log\Application\Windows\PrintService\Admin Event ID 215 | Spooler Operation Failed Installing printer driver - failed, error code 0x2, HRESULT 0x80070002. See the event user data for context information. The following Event IDs are commonly associated with a Windows machine's inability to download a driver from a print server. (Microsoft: Event ID's commonly associated with point and print restrictions ) Verify that there are no pending Windows updates or reboot tasks.Ensure you using the latest version of the print driver on the print server.Review any emerging issues and follow Microsofts general troubleshooting guidance Printing issue troubleshooting guidance Disclaimer: VMware is not responsible for the reliability of any data, opinions, advice, or statements made on third-party websites.
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