Vendor Features

ServiceNow IntegrationIntegrates with ITSM and ITIL principles and processes within ServiceNowBugZero bug tasks are inserted into your ServiceNow and into your IT Operations processes
Manged Products SyncScans your CMDB and/or vendor portal for all devices deployed within your organization. Includes the ability to disable any managed products that you don't want to monitorThis feature enables the core functionality of BugZero, scanning your environment and allowing you to choose which products we monitor
Data NormalizationMapping vendor data and terminology to a standardized ServiceNow formatDifferent vendors provide bug data in many different formats and using different terminology. BugZero brings that varied data into your ServiceNow in a normalized structure
Category / Service / Module FilterAs defined by the vendor, these bugs could affect certain product modules, services, or categoriesThese are different categories for different vendors which provide additional filtering options.
Bug StatusesFiltering based on the status of the bug in the vendor's bug resolution processOpen - The bug has not been fixed || Fixed - The bug has been fixed || Terminated - A decision was made not to fix the bug
Bug Types FilterFiltering based on the type of bugConfiguration, patch, upgrade, troubleshoot, etc
Keyword ExclusionExclude bugs that contain any keywords of your choosingAny word. Seriously
Priority MappingMapping the vendor's bug severity terminology to ServiceNow Impact / Urgency / PriorityA critical bug from the vendor might be mapped in ServiceNow as 1-High / 1-High / 1-Critical
Vendor Cloud InventoryIntegrates with vendor 'call home' portal to pull inventoryThis is currently only available from a few vendors: Cisco, Vmware, and NetApp.
Multi Cloud Tenant SupportFilter unneeded tenants when there are multiple tenants in your vendor cloud portalIf your vendor portal manages many different accounts or locations, you can filter out ones you don’t want
Bug Date RangeChoose how many days to look back for published bugsDo you only want to see bugs published in the past 90 days. Or bug published in the past year? Or all time?
Operational mis-configsVendor mis-configuration alertsNotification of a mis-config in your environment
Security mis-configsVendor security mis-configuration alertsNotification of a security mis-config in your environment
Community InsightsInformation gathered from the user community in addition to the information provided by the vendorThis can consist of many different types of information that may not be included in the vendors standard bug report
Bug Risk Score MatricesBug risk score calculation based on vendor data and user defined matricesConfigure your own bug risk score calculator based on vendor specific matrices to add to every vendor bug discovered for you environment

Prevent Outages from Vendor Bugs

BugZero decreases risk and increases IT Operational Resilience by integrating with your ITSM tool to collect, filter, correlate, and track non-security bugs specific to your vendor products

vendor integration prerequisites


  1. A registered VMware Cloud Services account with VMware Skyline enabled and configured for every organization to be supported by the BugZero integration

  2. VMware Cloud Services login credentials for the configured account

  3. A BugZero account with access to the BugZero UI

  4. Complete the BugZero ServiceNow Integration Guide

  5. Access to the ServiceNow instance configured with your BugZero account