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OPERATIONAL DEFECT DATABASE
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Instant Clone provisioning fails during internal template creation.An error " Error during provisioning: Initial publish failed: Fault type is UNKNOWN_FAULT_FATAL - Internal Template: vm-xxxx customization appears to not have succeeded. State = error" appears in the horizon administration dashboard for the pool and connection server logs.The view composer agent log (vmware-viewcomposer-ga-new.log) reference: Location of Horizon View log files (1027744) contains messages similar to the following: 2023-10-29 14:19:48,174 [3388] DEBUG Guest - ["Guest.cpp", 1063] LogIpAddresses Succeeded 2023-10-29 14:19:48,174 [3388] DEBUG Guest - ["Guest.cpp", 331] Internal Template: cp-template-xxxxxxxx 2023-10-29 14:19:48,174 [3388] DEBUG Guest - ["Guest.cpp", 338] IT Rename Failed In NGA. Cannot Continue 2023-10-29 14:19:48,183 [3388] DEBUG Guest - ["Guest.cpp", 5054] Set guestinfo.it.CustomizationErrorCategory to Rename 2023-10-29 14:19:48,190 [3388] DEBUG Guest - ["Guest.cpp", 5074] Set guestinfo.it.CustomizationErrorDesc to Rename Failed In NGA 2023-10-29 14:19:48,200 [3388] DEBUG Guest - ["Guest.cpp", 5094] Set guestinfo.it.CustomizationErrorCode to 0x80004005 2023-10-29 14:19:48,211 [3388] DEBUG Guest - ["Guest.cpp", 4969] Set guestinfo.it.CustomizationState to error 2023-10-29 14:19:48,212 [3388] DEBUG CSvmGaService - ["svmGaService.cpp", 171] Internal Template Customization Failed
This article's purpose is to highlight a potential scenarios that might be seen under certain conditions.
The cause is reported as unknown. Logs narrow this further to a failure to rename with a specific error code returned.Example 1: 2023-10-29 14:19:48,190 [3388] DEBUG Guest - ["Guest.cpp", 5074] Set guestinfo.it.CustomizationErrorDesc to Rename Failed In NGA 2023-10-29 14:19:48,200 [3388] DEBUG Guest - ["Guest.cpp", 5094] Set guestinfo.it.CustomizationErrorCode to 0x80004005 Example 2: 2023-10-29 14:19:48,190 [3388] DEBUG Guest - ["Guest.cpp", 5074] Set guestinfo.it.CustomizationErrorDesc to Failed To Obtain Valid IP Address 2023-10-29 14:19:48,200 [3388] DEBUG Guest - ["Guest.cpp", 5094] Set guestinfo.it.CustomizationErrorCode to 0x80004005 The error code 0x80004005 can have a diverse range of causes including but not limited to conflicting applications, folder permissions, registry access problems or corruptions, and connectivity issues.
Example 1: Rename Failed In NGA | 0x80004005 Evaluate your image in terms of Best practices, paying attention to antivirus considerations: Please see this article as a reference: Horizon View Best Practices: Parent Image Creation and Maintenance. (90152)Ensure the path system environment variable includes expected defaults such as %systemroot% The executable vmware-svi-nga.exe runs during the boot process. You can investigate boot logging to ensure the process runs. Please see Guidelines to gather Procmon Trace for End User Computing Support Tickets (8262 1) for instructions on Procmon usage with a non-persistent desktop, with the "Enable Boot Logging" option enabled, these logs would be helpful in determining potental applications conflicts or any of the potential causes. Example 2: Failed To Obtain Valid IP Address| 0x80004005 Ensure an adequate supply of ports, DHCP reservations and DNS availability. Ensure a supported NIC adapter is used - VMXNET3 with Windows for example: Virtual Machine Custom Configuration Parameters For other scenarios, please apply general troubleshooting to determine the reason for customization failure Troubleshooting Vmware Horizon Machines that do not complete Customization (83985)
Horizon View Best Practices: Instant Clone Provisioning and Troubleshooting (91265)This is a child article of UNKNOWN_FAULT_FATAL: An Index of Instant Clone Creation Errors caused by an Unknown Fault (91729)