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With the exception of Horizon 7.13.x, the end of general support for Horizon 7 was in March 2021.The technical guidance phase for Horizon 7 (excluding Horizon 7.13.x) will be completed on April 30th, 2023.7.13.x end of general support date is April 30th, 2023, with the technical guidance phase completing on April 30th, 2025. Note: Support level for deprecated features with Horizon 8.0(2006) (94831) - View Composer and Persistent Disk features for linked clones are limited to Technical Guidance only, meaning that fixes will no longer be provided for those features For additional details please see: VMware Horizon 7 version 7.13 Support Plan (81189)A summary of the support limitations associated with a product entering this lifecycle phase is available here: VMware Lifecycle Policies.In Summary: 1. During the Technical Guidance phase, VMware does not offer new hardware support, server/client/guest OS updates, new security patches, or bug fixes unless otherwise noted. 2. When a product reaches the Technical Guidance phase : The highest severity case permitted is severity 2 (severity 1 case opened will be adjusted to severity 2),Support is provided via email only for severity 2-4 cases, callback is not possible.
We recommend you migrate from Horizon 7 to Horizon 8 as soon as possible. Horizon 8 offers numerous improvements in performance, scale, and experience for both Administrators and end users.Migration from Horizon 7 to Horizon 8 can be addressed as two discrete tasks:Upgrade of Software: The Horizon 8 upgrade overview section of documentation offers a sequential plan of attack to ensure a successful update. This is a standard process and can be seamless with due care and attention to each step. Upgrading is a multistage process in which procedures must be performed in a particular order.We encourage upgrade from a healthy state - it is advisable to verify replication and overall health prior to updating Listing and Displaying Health Monitors Using the ‑H OptionHowever, We do also recommend suitable backups and a rollback plan is developed prior to updating. Backup: Backup and Restore procedure for Horizon 7 environment (74875) Restore: Restore Procedure for Site Recovery with Machine Backups(76765) Please ensure your license is updated How to Upgrade or Downgrade License Keys in Customer Connect with troubleshooting steps (81665) and you verify both Recommendations on the upgrade path from Horizon 7.13.x to Horizon 8.x version (85517) & Hardware Compatibility For supported upgrade paths, see the VMware Product Interoperability Matrix Preparation in advance of Upgrade. Note: Support level for deprecated features with Horizon 8.0(2006) (94831) Several features have been deprecated with Horizon 8.These features have been replaced with modern alternatives. Advance Preparation to ensure you are Horizon 8 ready will set you up for a successful upgrade.Extended Service Branch (ESB) For information please see the following articles:Horizon 7 ESBHorizon 8 ESB Please be aware of the following issue on certain builds resolved in Horizon 8.9 2303 and 8.7.1 2209 Horizon Cloud Pod (CPA) : After an upgrade to Horizon 8.7 or 8.8 (2209, 2212) with CPA, A Connection Server randomly goes offline and requires a service restart (92558) Elements that can be modernized in advance of Upgrade Each Element below can be treated as a discrete task/project independent of the main software update, as separate individual projects to improve the security and long-term success of your virtual environment.Treating each as a discrete task before the upgrade reduces the risk and complexity of the change. Message Security Mode: Message security needs to be set as ON or ENHANCED for all components prior to the upgrade. Please see Failure to upgrade to Horizon 2209 or Later from 2206 or earlier when message security is MIXED (90251) Security Server: A security server is no longer an option with Horizon 8. We have replaced this functionality with a secure Linux appliance - VMware Unified Access GatewayHorizon 7 supports the usage of UAG. it is independent and more secure. You can plan this switch as a discrete task in advance to minimize the complexity and mitigate risk. We have a step-by-step Video KB on how to deploy it. Unified Access Gateway (UAG) deployment and configuration for Horizon (78420) VMware Persona: We have a white paper on this topic that outlines potential options for Desktop and Profile Migration: Modernizing VDI for a New Horizon We encourage you to evaluate the options on the market in relation to profile management and treat this as an opportunity to decide on the right profile solution technology for your business needs. View Composer and Linked Clones: We outline a sequential process to migrate an existing linked clone pool to Instant Clones within our White paper on the topic: Migrate a Linked-Clone Pool to an Instant-Clone Pool Instant Clones have full support with Horizon 7 and a mature product solution with 7.13 - Please find a white paper on the topic here: Vmware Horizon 7 - Instant-Clone Desktops and RDSH Servers. In some cases, it may be necessary to migrate Linked-Clone pools to Full-Clone Pools. See the VMware Explore on-demand session for more information: How to Migrate to Horizon 8 If You Are Still Running Horizon 7 Linked Clones ThinPrint: Horizon 8 does not support Thinprint. Please see the documentation for configuration assistance on the alternative with Horizon 7:Configuring VMware Integrated PrintingComparison of VMware Integrated Printing and ThinPrint (79067) outlines the feature comparison of the two products. I have persistent disks and this is delaying migration due to the complexity of managing this technology change:Persistent Disks have been introduced as a stop-gap solution to ease migration concerns in Brown field sites with Horizon 2306 VMware Horizon 8 2306 Release Notes "For customers who are using persistent disks with dedicated linked clones in Horizon 7.x, the persistent disk feature is now available with dedicated instant clones. Persistent disks are used to preserve user profiles when the instant clones are refreshed. Refer to this migration guidance KB 93091 on how you can move your persistent disks from your Horizon 7.x environment to Horizon 8."I have Questions:We are here to help and can engage in addressing any potential concerns you have as you build out your individual strategic plan to modernize your horizon infrastructure to the latest and greatest. Our Professional Services Division can be engaged in terms of bespoke preparation and implementation to ensure a predictable outcome if this fits your business needs. If you would like assistance moving to a newer version of Horizon View, VMware Professional Services is available; please work with your account team or your reseller to procure Professional Services.If necessary VMware Global Support can direct you to available documentation resources as you plan your migration. In addition, we would be delighted to hear your direct feedback as your success is our goal. Please utilize the KB feedback option and all feedback will be carefully considered. Please feel free to include contact details in the submission.
Additional References: VMware Horizon View Best Practices (1020305) - This article outlines best practices which can help in a successful deployment.See VMware Configuration Maximums for the recommended configuration limits for VMware Horizon 8.Supported versions of Windows 10 and Windows 11 on Horizon Client (58096) outline Horizon 8 Client Operating System Support.Supported Windows 10 and Windows 11 Guest Operating Systems for Horizon Agent and Remote Experience, for VMware Horizon 8.x (2006 and Later) (78714 ) and Supported Non-Windows 10 Guest Operating Systems for Horizon Agent and Remote Experience, for Horizon 8 version 2006 and Later (78715) outline Horizon 8 agent Operating System Support.Supported Operating Systems, Microsoft Active Directory Domain Functional Levels and Events Databases for VMware Horizon 8 (78652) outlines support for Active Directory for Horizon 8.How to upgrade or update VMware Horizon client for Windows (78744) - This article has a video walkthrough detailing a Horizon Client Update.Migration Recommendations and Restrictions for Horizon VDI Desktops (57368) outlines guidance when migrating storage, compute or network.Update sequence for Horizon 7, Horizon 8, and compatible VMware products (78445) provides a sequential reference on the sequence of updates when combined with additional products and within the wider context of your environment.
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