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vCenter database is greater than 300 GB. Verify through command line on the VCSA or the VAMI. Run df -h on the VCSA command line.Log into the VAMI and select monitor -> Disks Backup progress is stuck at 95% in VAMIBackupManager.py process is in a sleeping state. To confirm, run the below steps: Collect the PID's for BackupManager.py root@vc-prod [~]# ps -eaf | grep "backup"root 13443 1844 2 Jul23 ? 00:22:45 /usr/bin/python /usr/lib/applmgmt/backup_restore/py/vmware/appliance/backup_restore/BackupManager.pyroot 13473 13443 0 Jul23 ? 00:00:00 /usr/bin/python /usr/lib/applmgmt/backup_restore/py/vmware/appliance/backup_restore/BackupManager.py Confirm the process state for PID's found in the first step are sleeping. root@vc-prod [~]# cat /proc/13443/statusName: pythonState: S (sleeping)Tgid: 13473Ngid: 0Pid: 13473PPid: 13443<snip>
Under certain conditions a deadlock can happen in the backup and restore process.
This issue is resolved in vCenter Server 6.7 U3j, available at VMware Downloads.This issue is resolved in vCenter Server 7.0, available at VMware Downloads.
Take a backup of the file /usr/lib/applmgmt/backup_restore/py/vmware/appliance/backup_restore/util/Proc.py Modify the file by moving lines 140 and 141: 140 procRecord.process.join(timeout=timeout) 141 procRecord.joined = True After line 144: 144 procRecord.status = procRecord.process.statusQ.get(False) Restart applmgmt service (service-control --restart applmgmt)Start backup process.
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