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There is no virtual printer redirection in the Mobile and web client when the driver is not installed for Microsoft Print To PDF printerHorizon Agent Logs will include a logline similar to the following:Location of Horizon View log files (1027744) 2020-06-10T23:15:06.982+08:00| host-440| I006: PrinterManager::AddMsPDFPrinter, virtualPrinterName = iPhone (vdi) 2020-06-10T23:15:07.010+08:00| host-440| E002: PrintUtils::GetPrinterInfo(): OpenPrinter("iPhone (vdi)") failed (err=1801) 2020-06-10T23:15:07.010+08:00| host-440| I006: PrinterManager::AddMsPDFPrinter, created or opened mutex VMW_PRINT_PORT_MUTEX-2 2020-06-10T23:15:07.012+08:00| host-440| I005: MsPDFPrinter::CreatePort(): add new port "C:\ProgramData\VMware\VDM\VMWPRINTERS\2\VMWARE_PDF_8F5EAB88-57AB-4FB3-952E-DE1BA9B2E74B" 2020-06-10T23:15:07.012+08:00| host-440| E002: PrintUtils::GetPrinterInfo(): OpenPrinter("Microsoft Print To PDF") failed (err=1801) 2020-06-10T23:15:07.022+08:00| host-440| E002: MsPDFPrinter::Initialize, GetPrinterInfo() failed with error 1801. 2020-06-10T23:15:07.030+08:00| host-440| E002: PrinterManager::AddMsPDFPrinter - add printer "iPhone (vdi)" as MsPDFPrinter failed
This issue is caused when the Microsoft Print To PDF printer driver missing in the agent.To create a virtual printer, the agent relies on the existing Microsoft Print To PDF printer driver.Note: The driver may be available if the Microsoft Print To PDF printer was previously installedReference: Printing From a Remote Desktop or Published Application (HTML5)
To resolve this issue, install Microsoft Print To PDF printer in the agent:Go to the control panel and turn on Microsoft Print To PDF in the Windows Features setting.Note: The Microsoft Print To PDF printer can be removed once the driver is configured as we are reliant on the Driver.
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