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This article provides steps on how to share access to folders with users in Customer Connect.
If you see users missing from your account or there are users you do not recognize, it can be because Customer Connect provides a comprehensive view of your organization's product support and users with VMware. All users that previously had access to licenses and contracts are converted to Customer Connect and associated with the account that owns the licenses.If you think a user is missing, first check all the accounts you are associated with to ensure a missing user is not located in another account. If the user is not in another account, contact your Super User as they have complete visibility into the account.Sharing a folder with users on the accountYou can share folders with users that are already associated with an account. When you share a folder with user that is already associated with the account, the user is automatically added.Note: For information on adding users not associated with the account, see How to invite new users to an account in Customer Connect (2070555).To share a folder: Log in to My Customer Connect.Select a)Products and Accounts > Accounts > Users & Permissions from the navigation bar at the top of the home page Or b) Users & Permissions quick link option. Click the By Folder or the By User tab.Perform one of these options: Click Share Folder at the top right of the page. If you are on the By Folder tab, click a folder, then perform one of these options: Click the 3-dot icon next to the folder name and click Share Folder. Next to the License Key folders pane, click the 3-dot icon on the folder and click Share Folder. If you are on the By User tab, click a user, click a folder, then perform one of these options: Next to the Service/License Key Folders pane, click the 3-dot icon and click Share Folder.Click the 3-dot icon next to the folder name and click Share Folder. Select one or more users and click icon to add more users. Note: To search for a user, enter their name or part of their name in the Search field.Select the Folder you wish to shareClick ContinueSet the permissions for the user(s) and click Continue. For more information about permissions, see Understanding user permissions in Customer Connect (2006977).Select PermissionsClick Confirm.
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