Challenge
When attempting to open a support case using the Technical Support button within the Veeam Agent for Microsoft Windows Control Panel, after entering your email, the following error is displayed:
The request was aborted: Could not
create SSL/TLS secure channel.
Cause
This issue occurs due to a supported TLS version mismatch during the TLS handshake between Veeam Agent for Microsoft Windows and the Veeam AutoLK webserver.
Amazon AWS, where AutoLK is hosted, is rolling out a change requiring TLS 1.2 as a minimum.
Solution
To prevent this issue from occurring, please either:
Upgrade Veeam Agent for Microsoft WindowsIf the Veeam Agent for Microsoft Windows deployment on the machine is managed by Veeam Backup & Replication, reference the version support page for Veeam Backup & Replication 11/11a and Veeam Backup & Replication 12.
or
Make the following modification to the Veeam Agent for Microsoft Windows GA (build 5.0.0.4301) configuration file:
Edit C:\Program Files\Veeam\Endpoint Backup\Veeam.EndPoint.Tray.exe.config
Add the following new section after the </userSettings> line and before the </configuration> line:
